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Firefox 20.0 causes error message with my site

  • 3 replies
  • 3 have this problem
  • 11 views
  • Last reply by JSym

JSym
JSym
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My company has a support portal for our customers. The portal requires a log in then the user is taken to a frames based page which has a menu bar in the top frame and a resource (e.g. Knowledge Base, Report an Incident) in the lower frame. Firefox 20.0 causes the lower frame to display the server error message "Error Code: 500 Internal Server Error. The pipe is being closed. (232) ". The web site is running IIS 6.0. Earlier version of Firefox work fine as do the latest version on Chrome and IE 9.

My company has a support portal for our customers. The portal requires a log in then the user is taken to a frames based page which has a menu bar in the top frame and a resource (e.g. Knowledge Base, Report an Incident) in the lower frame. Firefox 20.0 causes the lower frame to display the server error message "Error Code: 500 Internal Server Error. The pipe is being closed. (232) ". The web site is running IIS 6.0. Earlier version of Firefox work fine as do the latest version on Chrome and IE 9.

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Did you check what Firefox is sending to the server?

A good place to ask advice about web development is at the MozillaZine "Web Development/Standards Evangelism" forum.

The helpers at that forum are more knowledgeable about web development issues.
You need to register at the MozillaZine forum site in order to post at that forum.

iamjayakumars
iamjayakumars
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Reload the webpage while bypassing the cache using one of the following steps:

  • Hold down the Shift key and click the Reload button with a left click.

OR

  • Press Ctrl + F5 or Ctrl + Shift + R (Windows and Linux)
  • Press Command + Shift + R (Mac)

Let us know if this solves the issues you are having.

______________________________________________________________________________

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

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could you provide your website address

JSym
JSym Question owner
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Hi,

Neither reloading while bypassing the cache nor Safe Mode resolved the problem. I can provide my website address but it requires a login account.

Regards, Jeff