We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I am using FF 13.01 and now cannot access any YouTube videos. I tried deleting cookies, deleting history and installed the new Adobe Flash player.

  • 2 replies
  • 29 have this problem
  • 7 views
  • Last reply by BobCJ

BobCJ
BobCJ
more options

When opening any video on YouTube, I receive the following notice: "An error occurred. Please try again."

I installed FF 13.01 by means of the automatic updater.

Before the update, I was able to access YouTube videos. After the update, I have not.

Before the update, Chrome was the default browser. I changed this to FF. Since then, I have not been able to view videos through FF.

Chrome accesses YouTube videos.

The video showing add-ons within Firefox does work.

Two add-ons are listed: RealPlayer Browser Record Plugin and Skype Click to Call. Both are disabled.

When opening any video on YouTube, I receive the following notice: "An error occurred. Please try again." I installed FF 13.01 by means of the automatic updater. Before the update, I was able to access YouTube videos. After the update, I have not. Before the update, Chrome was the default browser. I changed this to FF. Since then, I have not been able to view videos through FF. Chrome accesses YouTube videos. The video showing add-ons within Firefox does work. Two add-ons are listed: RealPlayer Browser Record Plugin and Skype Click to Call. Both are disabled.

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

There are some compatibility issues between the latest Flash player and some Firefox add-ons or settings. Could you see whether anything in these articles helps:

BobCJ
BobCJ Question owner
more options

I used the suggestion of un-checking "Enable Web Download & Recording for these installed browsers". This worked.

Thank you.