The connection to complaints.donotcall.gov was interrupted while the page was loading." All other pages load okay. Everything loads perfectly on I/E 8
When logging on to the "do not call website" to file a complaint I get the following message "The connection to complaints.donotcall.gov was interrupted while the page was loading." All other pages load okay. Everything loads perfectly on I/E 8. I have started Firefox in the safe mode and got the same results. Turned off firewall and virus programs, no help. I have 2 new computers about 2 years old both have the same problem with ver. 12.0
Chosen solution
You can use this button to go to the Firefox profile folder:
- Help > Troubleshooting Information > Profile Directory: Open Containing Folder
All Replies (8)
Perform the suggestions mentioned in the following articles:
- Clear Cookies & Cache
- Clear the Network Cache
- Make sure that you are using the "Remember History" setting as described in this article -> Settings for privacy, browsing history and do-not-track
Check and tell if its working.
did not solve problem
Try to rename the cert8.db file in the Firefox profile folder to cert8.db.old or delete the cert8.db file to remove intermediate certificates that Firefox has stored.
If that helped to solve the problem then you can remove the renamed cert8.db.old file.
Otherwise you can rename (or copy) the cert8.db.old file to cert8.db to restore the previous intermediate certificates.
Firefox will automatically store intermediate certificates when you visit websites that send such a certificate.
under the default tab, there is nothing in the autoconfig folder nor the profile folder
Does it make any difference if you use a direct URL:
https://complaints.donotcall.gov/complaint/complaintcheck.aspx
Same problem
Chosen Solution
You can use this button to go to the Firefox profile folder:
- Help > Troubleshooting Information > Profile Directory: Open Containing Folder
This solved the problem, thanks so much for your help