Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

When trying to start Firefox Iget this message "Firefox has encountered a problem and needs to close". How do I solve this?

  • 1 reply
  • 10 have this problem
  • 2 views
  • Last reply by Matt_G

lenharris
lenharris
more options

I downloaded and installed FF with no problem. But it will not run. I get the above message everytime. IE runs -no problem! Google Chrome does the same as Firefox! What can be the problem?

I downloaded and installed FF with no problem. But it will not run. I get the above message everytime. IE runs -no problem! Google Chrome does the same as Firefox! What can be the problem?

All Replies (1)

Matt_G
Matt_G
more options

Hey lenharris,

Have you tried starting Firefox in Safe Mode? Hold down shift while Firefox is starting up. If the crash doesn't happen in Safe Mode, you should read Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems.

There is also a lot of useful stuff in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) Knowledge Base article. If you've recently upgraded, you might want to check out this article as well.

Hopefully this helps!

Modified by Matt_G