Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 2 replies
  • 4 have this problem
  • 2 views
  • Last reply by lundnj

lundnj
lundnj
more options

I had trouble with old version of firefox in that it opened with multiple copies of my home page,,like 14 of them whenever I went to it. I uninstalled and reinstalled and still got the same problem. Today I installed the new version. It opens only monentarily before crashing but I can see that is is again opening multiple homepage windows. I get/send the error report page each time. I am now on my other computer.

I don't get a crash Id; just a message tht report was submitted sucessfully. I can't get onto firefox to enter anything in the location bar (address bar??) on that computer

I had trouble with old version of firefox in that it opened with multiple copies of my home page,,like 14 of them whenever I went to it. I uninstalled and reinstalled and still got the same problem. Today I installed the new version. It opens only monentarily before crashing but I can see that is is again opening multiple homepage windows. I get/send the error report page each time. I am now on my other computer. I don't get a crash Id; just a message tht report was submitted sucessfully. I can't get onto firefox to enter anything in the location bar (address bar??) on that computer

Chosen solution

I solved this by setting back to an earlier recovery time, and then set a new home page. That seems to have solved the problem.

Thanks for your answer; I may still need it.

Read this answer in context 👍 0

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It is possible that there is a problem with the files sessionstore.js and sessionstore.bak in the Firefox Profile Folder.

Delete the sessionstore.js [2] file and possible sessionstore-##.js [3] files with a number and sessionstore.bak in the Firefox Profile Folder.

Deleting sessionstore.js will cause App Tabs and Tab Groups and open and closed (undo) tabs to get lost, so you will have to create them again (make a note or bookmark them).

See also:

lundnj
lundnj Question owner
more options

Chosen Solution

I solved this by setting back to an earlier recovery time, and then set a new home page. That seems to have solved the problem.

Thanks for your answer; I may still need it.