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my Yahoo mail is not working correctly and one of my bank sites is not loading correctly

  • 2 replies
  • 3 have this problem
  • 2 views
  • Last reply by cor-el

susanrose58
susanrose58
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Yahoo is my home page. When I go to Mail, I can't delete, reply or send a new message. Also when I access one of my bank web sites, it's all out of the correct screen size and I can't log on. When I switch to Internet Explorer, it's all fine.

Yahoo is my home page. When I go to Mail, I can't delete, reply or send a new message. Also when I access one of my bank web sites, it's all out of the correct screen size and I can't log on. When I switch to Internet Explorer, it's all fine.

All Replies (2)

strongwind
strongwind
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The bank website problem could be to do with your zoom. To get to normal zoom, hold down the keys: Ctrl+zero. Hopefully that will fix it.

It's probably also worth:

1. Updating to the latest version of Firefox

2. Checking Java is enabled.

To check that Java is enabled:

1. Go to: Tools > Options > Content

2. Make sure that the 'Enable JavaScript' box is ticked

3. Click 'OK'

If this was the answer you were looking for, please click 'Solved' -- Thanks.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).