Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

In transfering my favorites to firefox my in file import is not highlighted

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by cor-el

batdad472
batdad472
more options

I'm trying to import my favorites from IE and the help instructions tell me to go to the file menu and click on import. The import word is not highlighted and I don't know what I not need to do to get it highlighted so I can click on it to continue.

I'm trying to import my favorites from IE and the help instructions tell me to go to the file menu and click on import. The import word is not highlighted and I don't know what I not need to do to get it highlighted so I can click on it to continue.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

A possible cause is that you run Firefox in permanent Private Browsing - Use Firefox without saving history mode.

  • You enter Private Browsing mode if you select: Tools > Options > Privacy > History: Firefox will: "Never Remember History"
  • To see all History settings, choose: Tools > Options > Privacy, choose the setting Firefox will: Use custom settings for history
  • Uncheck: [ ] "Automatically start Firefox in a private browsing session"

Other things that need attention:

Your above posted system details show outdated plugin(s) with known security and stability risks that you should update.

  • Java Plug-in 1.6.0_13 for Netscape Navigator (DLL Helper)

Update the Java plugin to the latest version.

Update the Adobe Reader plugin to the latest version.