Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I have vI have been a substack blogger since 2021 - A Small Drop of Ink. I cannot log in to my own website. I am warned that "this is a private page and you need to get permission from the owner" Well, I AM THE OWNER.

  • 1 reply
  • 0 have this problem
  • 6 views
  • Last reply by cor-el

more options

You can help me to skip all this nonsense and help me to once again log in through the fancy toolbar on my Firefox page. It used to work just fine until all the recent "improvements". How can I talk to the substack people directly? They are very remote and I am separated from them by AI which is not helpful at all. Also, all these "extras" are a nuisance. At the moment, I am listening to the organ in Notre Dame which is annoying and distracting. All these new pop-ups are a pain in the neck. Olease don't connect me with more AI.

You can help me to skip all this nonsense and help me to once again log in through the fancy toolbar on my Firefox page. It used to work just fine until all the recent "improvements". How can I talk to the substack people directly? They are very remote and I am separated from them by AI which is not helpful at all. Also, all these "extras" are a nuisance. At the moment, I am listening to the organ in Notre Dame which is annoying and distracting. All these new pop-ups are a pain in the neck. Olease don't connect me with more AI.

All Replies (1)

more options

You can check for issues with Total Cookie Protection.

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock,NoScript,DuckDuckGo PE,Disconnect,Ghostery,uBlock Origin,Malwarebytes), always make sure such extensions do not block content.

You can check for issues with Enhanced Tracking Protection and Total Cookie Protection. Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages like about blocked content.

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl+F5" or press "Ctrl+Shift+R" (Windows,Linux)
  • press "Command+Shift+R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings), click the padlock icon (Clear cookies and site data) for the domain in the selected tab.

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.