Streaming Video issues on Philo / Paramount+ / Amazon Prime (see comments for full error message)
Trying to stream shows on Firefox and video does not start / errors out. Philo returns with this error: Philo is having trouble streaming this content.
[Error code: pf-1.5-5bb2f]
Paramount+ Also freezes up and returns error message. As does Amazon Prime.
Adblockers disabled. Youtube is fine.
Tried refreshing Firefox / renistalling but same error. Prefer to use Firefox as default browser but having to go to Google to stream shows.
Debating rolling back a version but it was working fine the other day but could have had an update and didn't notice and now streaming is erroring out.
Suggestions? Thanks.
Modified by wedschilde
Chosen solution
cor-el said
Make sure you the latest Widevine version (4.10.2710.0).You can toggle DRM off/on to see if that makes Firefox (re)load DRM components.
- Tools -> Add-ons -> Plugins
- Settings -> General: Digital Rights Management (DRM) Content
- https://support.mozilla.org/en-US/kb/enable-drm
This fixed it! Thank you so much! My mom is extremely happy.
Read this answer in context 👍 0All Replies (4)
Try changing DNS over HTTPS (DoH) to "Off" or "Max Protection" and in Connection Settings change "Use system proxy settings" to "No proxy".
Also try disabling any third-party antivirus or security software.
Ah, nope, sadly it did not work. It's driving my mother insane :D
There's no third party antivirus or adblocks enabled. Which is sketchy at best but the woman is elderly and just wants to watch murder mysteries. :D
Philo sends out this error:
Source: ERROR_SOURCE_SHAKA_PLAYER
UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:122.0) Gecko/20100101 Firefox/122.0
Session Details:
{
"assetType": "recording", "assetId": "UmVjb3JkaW5nOjYwODU0ODg5OTg5NjUyMDE1NA", "playbackSessionId": "web-4aa8aa90-bd38-11ee-bc09-e7a35687a6f3", "sharedPlaybackSessionId": "U2hhcmVkUGxheWJhY2tTZXNzaW9uOjAtd2ViLTgyZWM1YzY5LTFkNzktNGY2Yy1hZjYwLTk2OTFhZTZiNDQ1Mg", "manifest": "https://www.philo.com/manifestv2/dvr/608548899896520154/manifest.json?content_host=prod.cdn-fsty.philo.com&dspid=web-4aa8aa90-bd38-11ee-bc09-e7a35687a6f3&sdpid=0-web-82ec5c69-1d79-4f6c-af60-9691ae6b4452&sdsn=1"
}
Error Details:
{
"severity": 2,
"category": 6,
"code": 6007,
"data": [
{
"severity": 2,
"category": 1,
"code": 1001,
"data": [
"https://lic.drmtoday.com/license-proxy-widevine/cenc/",
406,
"<title>HTTP Status 406 – Not Acceptable</title><style type='\"text/css\"'>body {font-family:Tahoma,Arial,sans-serif;} h1, h2, h3, b {color:white;background-color:#525D76;} h1 {font-size:22px;} h2 {font-size:16px;} h3 {font-size:14px;} p {font-size:12px;} a {color:black;} .line {height:1px;background-color:#525D76;border:none;}</style>HTTP Status 406 – Not Acceptable
",
{
"content-language": "en",
"content-length": "441",
"content-type": "text/html;charset=utf-8",
"x-dt-client-info": "eyJtYW51ZmFjdHVyZXIiOiJHb29nbGUiLCJtb2RlbCI6IkNocm9tZUNETS1XaW4teDY0LTEwIiwiZHJtVmVyc2lvbiI6IjQuMTAuMjU1Ny4wIiwic2VjTGV2ZWwiOjMsImhkY3BTdXBwb3J0IjoiSERDUF9WMSIsInZyQ29uc3RyYWludFN1cHBvcnQiOnRydWV9",
"x-dt-li": "eyJ0aSI6IjlkNzIyNzMxZmRiZmExYWMxM2Q3ZTk5MmRjYmEzOWY1In0=",
"x-dt-resp-code": "40001"
},
2
],
"handled": false
}
],
"handled": false
}
Make sure you the latest Widevine version (4.10.2710.0).
- Tools -> Add-ons -> Plugins
You can toggle DRM off/on to see if that makes Firefox (re)load DRM components.
- Settings -> General: Digital Rights Management (DRM) Content
- https://support.mozilla.org/en-US/kb/enable-drm
Chosen Solution
cor-el said
Make sure you the latest Widevine version (4.10.2710.0).You can toggle DRM off/on to see if that makes Firefox (re)load DRM components.
- Tools -> Add-ons -> Plugins
- Settings -> General: Digital Rights Management (DRM) Content
- https://support.mozilla.org/en-US/kb/enable-drm
This fixed it! Thank you so much! My mom is extremely happy.