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Filtering emails to Folders

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  • Last reply by Matt

John Cheesbrough
John Cheesbrough
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I have used message filters for some years with complete success. Recently when an email is moved by a filter, either on initial receipt or on manual run, the message appears in the correct folder okay but is not removed from the inbox. i.e. it appears in both. If I delete it from the inbox it gets deleted from the folder as well. !! I am not aware of having changed any settings. Can anyone explain where I'm going wrong, please? John

I have used message filters for some years with complete success. Recently when an email is moved by a filter, either on initial receipt or on manual run, the message appears in the correct folder okay but is not removed from the inbox. i.e. it appears in both. If I delete it from the inbox it gets deleted from the folder as well. !! I am not aware of having changed any settings. Can anyone explain where I'm going wrong, please? John

All Replies (1)

Matt
Matt
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  • Top 10 Contributor
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are you using unified folder, all folders or something else in your folder view?

There have been issues with some folders not updating unless you go to another folder and then come back. Then there have been issues with the unified folders.

So more information please, including if the problem account is IMAP or POP.