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Authentication application.

  • 1 reply
  • 1 has this problem
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  • Last reply by Paul

pherm63
pherm63
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Hi, trying to sync to a new phone, scan the QR on pc and on phone get "open your authentication app and enter security code" Whats the app? I get no text on phone and no email to FF account email, or any of my other email accounts, all spam and junk checked. I did get to the ten number authentication once, and tried 2 of my codes, and it would not recognize them either. I didn't want to keep burning codes. Thanks.

Hi, trying to sync to a new phone, scan the QR on pc and on phone get "open your authentication app and enter security code" Whats the app? I get no text on phone and no email to FF account email, or any of my other email accounts, all spam and junk checked. I did get to the ten number authentication once, and tried 2 of my codes, and it would not recognize them either. I didn't want to keep burning codes. Thanks.

All Replies (1)

Paul
Paul
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  • Top 10 Contributor
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Hi

The authentication application is one that you would have installed when you set up second factor authentication for your Firefox Account.

This support article should help:

https://support.mozilla.org/en-US/kb/secure-firefox-account-two-step-authentication