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Web page does not let me check out

  • 3 replies
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

acwisdom
acwisdom
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I can get Macy's webpage e.g. and shop items but when checking out a blank page with "searching for secure connection" comes on but the connection never responds. I cannot check out. I believe Macy is a secure webpage. What am I doing wrong? Thanks very much! Alex Weisheit

I can get Macy's webpage e.g. and shop items but when checking out a blank page with "searching for secure connection" comes on but the connection never responds. I cannot check out. I believe Macy is a secure webpage. What am I doing wrong? Thanks very much! Alex Weisheit

All Replies (3)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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Steps to replicate including the product you're buying. Did you try the same steps with Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf

Modified by jonzn4SUSE

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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I put something in my cart, hit check out and it works so far. see screenshot

Modified by jonzn4SUSE

cor-el
cor-el
  • Moderator
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If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages about blocked content.

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window