Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

HTML signature converts to plain text when replying.

  • 1 reply
  • 1 has this problem
  • 8 views
  • Last reply by david

talboom
talboom
more options

I have an HTML signature that seems to work nicely when I compose a new email, but when I reply back to somebody who has replied to said email, my signature sometimes falls back into plain text mode, looking like a complete jumble. I get around this problem by copying the original signature and just pasting it in my reply.

A few key notes; - Account setting is set to use HTML as default, and it does. - The reply I get back still retains and displays the original HTML signature. - When I hit reply, that first HTML signature is still there, but the new signature is in plain text.

So to summarise; It's not processing HTML above the reply line, only below it.

Is there a way to absolutely force the composer to use HTML all the time everytime?

I have an HTML signature that seems to work nicely when I compose a new email, but when I reply back to somebody who has replied to said email, my signature sometimes falls back into plain text mode, looking like a complete jumble. I get around this problem by copying the original signature and just pasting it in my reply. A few key notes; - Account setting is set to use HTML as default, and it does. - The reply I get back still retains and displays the original HTML signature. - When I hit reply, that first HTML signature is still there, but the new signature is in plain text. So to summarise; It's not processing HTML above the reply line, only below it. Is there a way to absolutely force the composer to use HTML all the time everytime?

All Replies (1)

david
david
  • Top 10 Contributor
more options

Do check the 'send options' in tools>preferences>composition. Also, is your HTML sig below the -- line? Posting a screenshot of the HTML in compose window may generate ideas, as I'm having difficulty visualizing what you're saying.