Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ms 365 IMAP - Password issue

  • 1 reply
  • 1 has this problem
  • 8 views
  • Last reply by david

more options

I have setup a Microsoft 365 account in ThunderBird using IMAP. It worked fine when it was all setup but now it keeps asking for my password and then fails to connect when I put it in. I know the password is correct as I can log in online using the same details and my phone works fine.

I have setup a Microsoft 365 account in ThunderBird using IMAP. It worked fine when it was all setup but now it keeps asking for my password and then fails to connect when I put it in. I know the password is correct as I can log in online using the same details and my phone works fine.

All Replies (1)

more options

Check to see if an APP password is needed. That may be your issue. Password used on website would not be the same as one used on email client.