Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Delete sync account

sergiop0778
sergiop0778
more options

Hi there. I have lost the two-factor authentication and although I have the password, I cannot enter. Can i delete my data in any way? I don't have the codes that were generated either thanks a lot.

Hi there. I have lost the two-factor authentication and although I have the password, I cannot enter. Can i delete my data in any way? I don't have the codes that were generated either thanks a lot.

All Replies (1)

GerardoPcp04
GerardoPcp04
  • Top 25 Contributor
more options

Hola, El siguiente link muestra todas las alternativas por la perdida de acceso al Sync: https://support.mozilla.org/es/kb/que-pasa-si-he-perdido-acceso-la-autenticacion-en- Si no tienes otro dispositivo conectado no podrás desactivar la autentificación de 2 pasos, si no tienes o la contraseña de recuperación no podrás recuperar la cuenta, Firefox no eliminará los datos ya que no puede comprobar que serias el dueño. Saludos