Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox Close opening Facebook & YouTube

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

fusrrg
fusrrg
more options

If Actually i open www.facebook.com or www.youtube.com my Firefox simply closes and if i type in google something like facebook & youtube the same answer = firefox simply closes. I view crash report and theres nothing.... By the way i recently installed IM Look Cleanup, and Freedom, this programs blocks websites and apps, i dont know if those programs crash my browser, but i completed uninstalled (and remove entry on windows registry too) My Firefox developer, microsoft edge and google chrome works perfectly...

Anyone can help me with this?

Thanks!

If Actually i open www.facebook.com or www.youtube.com my Firefox simply closes and if i type in google something like facebook & youtube the same answer = firefox simply closes. I view crash report and theres nothing.... By the way i recently installed IM Look Cleanup, and Freedom, this programs blocks websites and apps, i dont know if those programs crash my browser, but i completed uninstalled (and remove entry on windows registry too) My Firefox developer, microsoft edge and google chrome works perfectly... Anyone can help me with this? Thanks!

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

That is strange. Could you test in Firefox's Safe Mode? In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, any userChrome.css/userContent.css files, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is not running: Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.)

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" Help button > Restart with Add-ons Disabled
  • (menu bar) Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?

FredMcD
FredMcD
more options

Your User Agent shows: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:87.0) Gecko/20100101 Firefox/87.0

Are you using the beta version?