Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Video Playback Crashes

  • 2 replies
  • 1 has this problem
  • 4 views
  • Last reply by FredMcD

pinoyboy1081
pinoyboy1081
more options

Hey, this just recently started happening but whenever I try to playback video (mainly on twitch) the tab crashes immediately.

I've tried starting Firefox in safemode and disabling add-ons; crashing still occurs either way. I tried opening streams on Chrome and they open up fine. I have also tried clearing my cache and disabling hardware acceleration. Lastly, I have also ran windows DISM and sfc.

Also, youtube videos work fine but I can't watch twitch streams.

Here are my crash reports: https://crash-stats.mozilla.org/report/index/78bc74ac-8f7c-4ced-938e-5c7b60201020 https://crash-stats.mozilla.org/report/index/9a8a8819-2a42-4600-aeae-78c430201020 https://crash-stats.mozilla.org/report/index/80d64d3b-d525-49b9-877c-17ba70201020 https://crash-stats.mozilla.org/report/index/72b02da3-cf5a-46a2-b024-a587d0201020

Hey, this just recently started happening but whenever I try to playback video (mainly on twitch) the tab crashes immediately. I've tried starting Firefox in safemode and disabling add-ons; crashing still occurs either way. I tried opening streams on Chrome and they open up fine. I have also tried clearing my cache and disabling hardware acceleration. Lastly, I have also ran windows DISM and sfc. Also, youtube videos work fine but I can't watch twitch streams. Here are my crash reports: https://crash-stats.mozilla.org/report/index/78bc74ac-8f7c-4ced-938e-5c7b60201020 https://crash-stats.mozilla.org/report/index/9a8a8819-2a42-4600-aeae-78c430201020 https://crash-stats.mozilla.org/report/index/80d64d3b-d525-49b9-877c-17ba70201020 https://crash-stats.mozilla.org/report/index/72b02da3-cf5a-46a2-b024-a587d0201020

Modified by pinoyboy1081

All Replies (2)

FredMcD
FredMcD
more options

bp-78bc74ac-8f7c-4ced-938e-5c7b60201020 bp-9a8a8819-2a42-4600-aeae-78c430201020 bp-80d64d3b-d525-49b9-877c-17ba70201020

Signature: msmpeg2vdec.dll

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

KERNELBASE.dll = Microsoft

Kernel32.dll = Microsoft

nvwgf2umx_cfg.dll = NVIDIA D3D10 drivers = NVIDIA Corporation

FredMcD
FredMcD
more options

pinoyboy1081 said
. . . Lastly, I have also ran windows DISM and sfc.

Make sure all software is up to date.

See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration