Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

No pictures at emails

  • 1 reply
  • 1 has this problem
  • 23 views
  • Last reply by FredMcD

more options

Hello. Since i have Firefox at my Windows 7 computer and my Samsung Android telephone i do not see attachments such as pictures. They do not open. I see only a small pictogram. How can i solve this?

Hello. Since i have Firefox at my Windows 7 computer and my Samsung Android telephone i do not see attachments such as pictures. They do not open. I see only a small pictogram. How can i solve this?

All Replies (1)

more options

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: Tracking Protection {web link}