Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox didnt synchronize and i lost all of my bookmarks! :( Is there a way to get it back?

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by Shadow110

more options

Hi,

i had to reinstall my computer because of harddisk failure. I installed Firefox back, but it didnt synchronize anything.. Addons, bookmarks... All gone! :(

Is there a way to get them back?

Hi, i had to reinstall my computer because of harddisk failure. I installed Firefox back, but it didnt synchronize anything.. Addons, bookmarks... All gone! :( Is there a way to get them back?

All Replies (1)

more options

Hi, you do not speak of another device you sync to so It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of these article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

If this is incorrect please let us know and we can help further,