Form won't submit in overlay
In our x-on.co.uk site clicking Contact in the top menu brings up a form in an overlay. Clicking submit does nothing in Firefox, but is fine in other browsers - it used to work in FF. The direct URL x-on.co.uk/contact.html (same page as in the the overly) submits happily.
Can anyone explain why FF will not submit if the form is in an overlay?
Thanks.
Chosen solution
I tested in a private window. On the first try, Firefox logged this in the Browser Console:
The resource at “https://webto.salesforce.com/servlet/servlet.WebToLead?encoding=UTF-8” was blocked because tracking protection is enabled.
After turning off tracking protection, which reloads the page, and filling some sample data, the form submitted the second time.
Since I use NoScript, I then allowed Salesforce.com and submitted again.
I then allowed Google Analytics and submitted again.
Look for up to three contacts from [email protected].
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Do you want to check these and see if this is the issue or is it to custom to make changes ....... https://jigsaw.w3.org/css-validator/validator?uri=x-on.co.uk%2Fcontact.html&profile=css3svg&usermedium=all&warning=1&vextwarning=&lang=en
Your HTML is perfect.
Please let us know if this solved your issue or if need further assistance
Thanks for running the report - interesting, a lot of CSS issues there - we'll review.
Stripping all CSS from the contact.html down to a bare bones form doesn't help.
We've realised however that the form, even with all the CSS applied, does submit if we submit from a local test of the overlaid contact form, but not from the live site overlaid contact form, which is odd.
Presumably it's feasible that it's something to do with the hosting - we're about to change the hosting so it will be interesting to see if that helps.
Thanks again for your help.
Chosen Solution
I tested in a private window. On the first try, Firefox logged this in the Browser Console:
The resource at “https://webto.salesforce.com/servlet/servlet.WebToLead?encoding=UTF-8” was blocked because tracking protection is enabled.
After turning off tracking protection, which reloads the page, and filling some sample data, the form submitted the second time.
Since I use NoScript, I then allowed Salesforce.com and submitted again.
I then allowed Google Analytics and submitted again.
Look for up to three contacts from [email protected].
Fantastic! That's it.
We'll add a note re tracking to the form for visitors unable to submit.
Thank you for taking the time to investigate/test/respond.
MUCH APPRECIATED!!