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IMAP: Emails not being removed from server

  • 3 replies
  • 2 have this problem
  • 1 view
  • Last reply by Matt

dmayer2
dmayer2
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I have my email setup as IMAP. When I delete in Thunderbird, it does not delete on the server. Is there a setting for this?

I have my email setup as IMAP. When I delete in Thunderbird, it does not delete on the server. Is there a setting for this?

All Replies (3)

Matt
Matt
  • Moderator
  • Top 10 Contributor
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Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.
dmayer2
dmayer2 Question owner
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Application Basics 

   Name: Thunderbird
   Version: 52.1.1
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.1.1
   Profile Folder: Open Folder

             (Local drive)
   Application Build ID: 20170509142926
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
   Profiles: about:profiles

 Mail and News Accounts
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account13:
     INCOMING: account13, , (imap) mail.brighthouse.com:993, SSL, passwordCleartext
     OUTGOING: , mail.brighthouse.com:587, alwaysSTARTTLS, passwordCleartext, true

   account14:
     INCOMING: account14, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true

 Crash Reports

 Extensions
   Color Folders, 1.1, true, [email protected]
   Google Calendar Tab, 3.9, true, googlecalendartab@momo
   Noia Fox options, 3.0.2.1-signed, true, [email protected]
   NoiaButtons, 2.1.4, true, NoiaButtons@ArisT2_Noia4dev
   Calendar Tweaks, 6.3, false, calendartweaks@DW-dev
   Lightning, 5.5b1, false, {e2fda1a4-762b-4020-b5ad-a41df1933103}
   tasks and mails, 2.5, false, {c7adabc0-01aa-11df-8a39-0800200c9a66}

 Important Modified Preferences

   Name: Value

     accessibility.lastLoadDate: 1485568557
     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     dom.apps.reset-permissions: true
     extensions.lastAppVersion: 52.1.1
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.direct3d.last_used_feature_level_idx: 0
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mail.winsearch.global_reindex_time: 1420296620
     mailnews.database.global.datastore.id: 6d69378a-efa2-4bd6-b6d0-2976e9d07e1
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     media.gmp.storage.version.observed: 1
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1496438327
     places.history.expiration.transient_current_max_pages: 53112
     plugin.importedState: true
     print.printer_HPB65006_(HP_Officejet_Pro_8600).print_bgcolor: false
     print.printer_HPB65006_(HP_Officejet_Pro_8600).print_bgimages: false
     print.printer_HPB65006_(HP_Officejet_Pro_8600).print_colorspace:
     print.printer_HPB65006_(HP_Officejet_Pro_8600).print_command:
     print.printer_HPB65006_(HP_Officejet_Pro_8600).print_downloadfonts: false
     print.printer_HPB65006_(HP_Officejet_Pro_8600).print_duplex: 1515870810
     print.printer_HPB65006_(HP_Officejet_Pro_8600).print_edge_bottom: 0
     print.printer_HPB65006_(HP_Officejet_Pro_8600).print_edge_left: 0
     print.printer_HPB65006_(HP_Officejet_Pro_8600).print_edge_right: 0
     print.printer_HPB65006_(HP_Officejet_Pro_8600).print_edge_top: 0
     print.printer_HPB65006_(HP_Officejet_Pro_8600).print_evenpages: true
     print.printer_HPB65006_(HP_Officejet_Pro_8600).print_footercenter:
     print.printer_HPB65006_(HP_Officejet_Pro_8600).print_footerleft: &PT
     print.printer_HPB65006_(HP_Officejet_Pro_8600).print_footerright: &D
     print.printer_HPB65006_(HP_Officejet_Pro_8600).print_headercenter:
     print.printer_HPB65006_(HP_Officejet_Pro_8600).print_headerleft: &T
     print.printer_HPB65006_(HP_Officejet_Pro_8600).print_headerright: &U
     print.printer_HPB65006_(HP_Officejet_Pro_8600).print_in_color: true
     print.printer_HPB65006_(HP_Officejet_Pro_8600).print_margin_bottom: 0.5
     print.printer_HPB65006_(HP_Officejet_Pro_8600).print_margin_left: 0.5
     print.printer_HPB65006_(HP_Officejet_Pro_8600).print_margin_right: 0.5
     print.printer_HPB65006_(HP_Officejet_Pro_8600).print_margin_top: 0.5
     print.printer_HPB65006_(HP_Officejet_Pro_8600).print_oddpages: true
     print.printer_HPB65006_(HP_Officejet_Pro_8600).print_orientation: 0
     print.printer_HPB65006_(HP_Officejet_Pro_8600).print_page_delay: 50
     print.printer_HPB65006_(HP_Officejet_Pro_8600).print_paper_data: 1
     print.printer_HPB65006_(HP_Officejet_Pro_8600).print_paper_height: 11.00
     print.printer_HPB65006_(HP_Officejet_Pro_8600).print_paper_name:
     print.printer_HPB65006_(HP_Officejet_Pro_8600).print_paper_size_type: 0
     print.printer_HPB65006_(HP_Officejet_Pro_8600).print_paper_size_unit: 0
     print.printer_HPB65006_(HP_Officejet_Pro_8600).print_paper_width: 8.50
     print.printer_HPB65006_(HP_Officejet_Pro_8600).print_plex_name:
     print.printer_HPB65006_(HP_Officejet_Pro_8600).print_resolution: 1515870810
     print.printer_HPB65006_(HP_Officejet_Pro_8600).print_resolution_name:
     print.printer_HPB65006_(HP_Officejet_Pro_8600).print_reversed: false
     print.printer_HPB65006_(HP_Officejet_Pro_8600).print_scaling: 0.80
     print.printer_HPB65006_(HP_Officejet_Pro_8600).print_shrink_to_fit: false
     print.printer_HPB65006_(HP_Officejet_Pro_8600).print_to_file: false
     print.printer_HPB65006_(HP_Officejet_Pro_8600).print_unwriteable_margin_bottom: 0
     print.printer_HPB65006_(HP_Officejet_Pro_8600).print_unwriteable_margin_left: 0
     print.printer_HPB65006_(HP_Officejet_Pro_8600).print_unwriteable_margin_right: 0
     print.printer_HPB65006_(HP_Officejet_Pro_8600).print_unwriteable_margin_top: 0
     privacy.donottrackheader.enabled: true
     security.sandbox.content.tempDirSuffix: {a7a6d246-3a30-49df-840e-2a20ae3214d5}

 Graphics

     GPU #1
     Description: Intel(R) HD Graphics 4600
     Vendor ID: 0x8086
     Device ID: 0x0416
     RAM: Unknown
     Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
     Driver Version: 20.19.15.4531
     Driver Date: 9-29-2016

     GPU #2
     Description: NVIDIA GeForce GT 750M
     Vendor ID: 0x10de
     Device ID: 0x0fe4
     RAM: 2048
     Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nvdmwu.inf_amd64_26aa6356770b2e86\nvd3dumx,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmwu.inf_amd64_26aa6356770b2e86\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmwu.inf_amd64_26aa6356770b2e86\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmwu.inf_amd64_26aa6356770b2e86\nvwgf2umx C:\WINDOWS\System32\DriverStore\FileRepository\nvdmwu.inf_amd64_26aa6356770b2e86\nvd3dum,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmwu.inf_amd64_26aa6356770b2e86\nvwgf2um,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmwu.inf_amd64_26aa6356770b2e86\nvwgf2um,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmwu.inf_amd64_26aa6356770b2e86\nvwgf2um
     Driver Version: 21.21.13.6909
     Driver Date: 8-1-2016

     Features
     Direct2D: false
     DirectWrite: true (10.0.15063.0)
     ClearType Parameters: Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
     WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)

     AzureCanvasBackend: skia
     AzureCanvasAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: skia

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.13.1
     4.13.1

     NSS
     3.28.4
     3.28.4

     NSS Util
     3.28.4
     3.28.4

     NSS SSL
     3.28.4
     3.28.4

     NSS S/MIME
     3.28.4
     3.28.4
Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.