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I have lost all thumbnail pictures, and Amazon product pictures only on Firefox?

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  • 1 has this problem
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  • Last reply by cor-el

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Why has Firefox stopped showing any pictures of thumbnails, products or advertisements. I have refreshed, reloaded and still cannot correct the problem. Chrome works fine, but I don't give a monthly donation to Chrome; yet.

Why has Firefox stopped showing any pictures of thumbnails, products or advertisements. I have refreshed, reloaded and still cannot correct the problem. Chrome works fine, but I don't give a monthly donation to Chrome; yet.

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If images are missing then check that you do not block images from some domains. You can tap the Alt key or press F10 to show the Menu Bar Check the permissions for the domain in the currently selected tab in "Tools -> Page Info -> Permissions".

Check "Tools -> Page Info -> Media" for blocked images

  • select the first image and use the cursor Down key to scroll through the list
  • if an image in the list is grayed and "Block Images from..." has a checkmark then remove this checkmark to unblock images from this domain

Check permissions.default.image on the about:config page to make sure it is default (1).


There is Tracking Protection that can block content, so check the location/address bar for special icons.

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (e.g. Adblock Plus, NoScript, Flash Block, Ghostery) then make sure such extensions do not block content. There is security software that can interfere with loading content, so check that as well.

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window

See also: