Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird 38.5.0 suddenly acted as if just installed, asked for email password and overwrote existing email directory; did it make a backup somewhere?

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by christ1

more options

Thunderbird 38.5.0 running on FreeBSD 10.2 for almost one year suddenly asked if we wanted to add a new email account or use the existing one. Rebooting computer had no effect. We chose to use existing account and it asked for server password, which was entered. It then overwrote the email directory. Did it make a backup copy of previous Inbox, Sent, etc.? We did not change or update either Thunderbird or Firefox or the operating system.

Thunderbird 38.5.0 running on FreeBSD 10.2 for almost one year suddenly asked if we wanted to add a new email account or use the existing one. Rebooting computer had no effect. We chose to use existing account and it asked for server password, which was entered. It then overwrote the email directory. Did it make a backup copy of previous Inbox, Sent, etc.? We did not change or update either Thunderbird or Firefox or the operating system.

All Replies (1)

more options