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can receive emails in our lineone address but cannot send them from it.

  • 1 reply
  • 1 has this problem
  • 22 views
  • Last reply by Zenos

nicklyness
nicklyness
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We recently changed our internet provider to BT because they said we could keep our lineone address ([email protected]) We can receive emails in this address but when it comes to sending them an error message appears

"The mail server sent an incorrect greeting #4.4.5 too many connections to this post"

I can send and receive messages with my email account but want to keep lineone if possible

We recently changed our internet provider to BT because they said we could keep our lineone address ([email protected]) We can receive emails in this address but when it comes to sending them an error message appears "The mail server sent an incorrect greeting #4.4.5 too many connections to this post" I can send and receive messages with my email account but want to keep lineone if possible

All Replies (1)

Zenos
Zenos
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I generally find that old accounts like this (I too have a lineone account, and have had tiscali too) work fine using your current ISP's SMTP server.

Often an ISP "authenticates" you as a bone fide user via your login to their own servers; so your connection to the internet, when it was provided by lineone, would have automatically authorised you to use the lineone smtp server. Now you're a bt.com customer, lineone don't recognise you.

I think that you'll find that you can select the bt.com (openreach? btinternet?) server in your lineone account's SMTP setting. DON'T change the incoming (POP/IMAP settings) though!

Tools|Account Settings; select the lineone account. Change "Outgoing server (SMTP)" to your btinternet SMTP server.

Modified by Zenos