In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

Crash reports no BP in front of them.

e38679f8-f2ac-4acc-868d-f47fb2b56a0d 2/9/2015 4:28 PM c61c2ff5-a27f-4826-a50e-12c4d514e025 2/9/2015 4:28 PM 1749735b-af42-4a3f-bbbd-e5ee77fe942e 2/9/2015 4:28 PM 3a5811c0-9d0c-46b9-9a0f-e7a5a3de1330 2/9/2015 4:27 PM e731202c-3620-46c7-813c-ab2e3d1c92a6 2/9/2015 4:27 PM 5704f7d5-a81f-4905-9866-0342db4b4849 2/9/2015 4:27 PM 54a8eafb-6ae0-4cb2-aed0-476cf56d1420 2/9/2015 4:27 PM 69f3ed58-1985-4f4e-8804-fa3e22afb8bf 2/9/2015 4:26 PM 28cdc18a-dc95-4f17-8b00-4fa43f2c0925 2/9/2015 4:26 PM f9a2de39-6ba2-43ed-a2d0-86579eaa5647 2/9/2015 4:26 PM 0305d2eb-3385-42ec-b03b-6280f6f5c991 2/9/2015 4:26 PM eb4a2d74-ea62-4a0f-b70d-971bd7b56b6a 2/9/2015 4:26 PM 5658550f-6fb3-466e-a2f2-0abef58a7183 2/9/2015 4:25 PM 030a94ed-195a-4966-9874-f5d1adbf0458 2/9/2015 4:25 PM 36f38962-0668-4ecf-9f20-8d5959e65a36 2/9/2015 4:25 PM ff3d5f24-d0e3-4cb3-a183-7c6cc3b82fd4 2/9/2015 4:25 PM fbbb010b-ae81-4608-8a79-dcc9ea9d8ea3 2/9/2015 4:25 PM 404f3bed-53af-4c18-90da-000401bbb447 2/9/2015 4:25 PM da3b592d-5abc-4abc-b0b2-2708e81ce9a7 2/9/2015 4:24 PM 5500983c-9e3e-4dd0-bcf2-28aaa5c3485c 2/9/2015 4:24 PM 9571fedc-2caa-461e-855b-79c5779c3d5a 2/9/2015 4:24 PM

Application Basics

Name: Firefox Version: 35.0.1 User Agent: Mozilla/5.0 (Windows NT 6.1; rv:35.0) Gecko/20100101 Firefox/35.0 Multiprocess Windows: 0/1

Crash Reports for the Last 3 Days

Report ID: bp-80bd4992-9d22-4112-ac20-670612150210 Submitted: 1 minute ago

Report ID: bp-1c043bc8-6d5c-4db4-8c5f-325b22150210 Submitted: 3 minutes ago

Report ID: bp-c0fb9ba5-8b49-40c9-8f1e-f6be02150210 Submitted: 3 minutes ago

Report ID: bp-1166043c-f8d5-4129-b11f-c5c812150210 Submitted: 3 minutes ago

Report ID: bp-ad3d2afe-7163-4ae8-86ea-b145b2150209 Submitted: 2 hours ago

Report ID: bp-8e146f52-4ade-4563-9690-50d262150209 Submitted: 2 hours ago

Report ID: bp-13409625-8f92-4159-b98c-e994e2150209 Submitted: 2 hours ago

Report ID: bp-f1040694-b3ec-45bf-aed2-5fa4f2150209 Submitted: 4 hours ago

Report ID: bp-8c7938b2-8769-4ff4-b31b-c1cc82150209 Submitted: 4 hours ago

Report ID: bp-21ccf18e-6fe7-40fb-be91-824492150209 Submitted: 5 hours ago

Report ID: bp-60f1a2ed-8523-4af4-b8e6-c4dac2150209 Submitted: 7 hours ago

Report ID: bp-3721c76c-8370-4a53-b411-de9b72150209 Submitted: 7 hours ago

Report ID: bp-55c28ff8-2130-4a80-bf2d-15bcc2150209 Submitted: 23 hours ago

Report ID: bp-76ac8975-1d10-40b6-a816-006c12150209 Submitted: 1 day ago

Report ID: bp-07c95ea1-5bf0-45ab-8a5c-106882150208 Submitted: 1 day ago

Report ID: bp-12a97daa-6870-4deb-82ac-28b852150208 Submitted: 1 day ago

Report ID: bp-325cba3a-7ade-44d8-a1ed-4e8652150208 Submitted: 1 day ago

Report ID: bp-b76feb31-3741-4625-8c38-d8fc02150208 Submitted: 1 day ago

Report ID: bp-3e92781d-827b-4301-a789-dc31f2150208 Submitted: 1 day ago

Report ID: bp-17fe6710-41e5-4094-a0d7-68e682150208 Submitted: 1 day ago

Report ID: bp-b2b4eb94-867b-4413-b233-ff9c92150207 Submitted: 2 days ago

Report ID: bp-9435fc6e-709a-4f8b-a8a9-97a662150207 Submitted: 2 days ago

Report ID: bp-16efaa6f-ebef-4b4f-b90e-cff7a2150207 Submitted: 2 days ago

Report ID: bp-49f70af6-7d40-4b62-82ce-1cc682150207 Submitted: 3 days ago

Report ID: bp-f246a745-5295-416f-9aaa-9d2522150207 Submitted: 3 days ago

Report ID: bp-5229562d-966e-4227-83a7-010992150207 Submitted: 3 days ago

Report ID: bp-21a916f0-519c-4eac-bb2f-d9ea12150207 Submitted: 3 days ago

All Crash Reports (including 327 pending crashes in the given time range)

Extensions

Name: FireFTP Version: 2.0.22 Enabled: true ID: {a7c6cf7f-112c-4500-a7ea-39801a327e5f}

Name: Nimbus Screen Capture - editable screenshots. Version: 6.3.1 Enabled: true ID: [email protected]

Name: Video Downloader professional Version: 1.97.35 Enabled: true ID: ffext_basicvideoext@startpage24

Name: Freemake Video Converter Plugin Version: 1.0.0 Enabled: false ID: [email protected]

Graphics

Adapter Description: Intel(R) G41 Express Chipset Adapter Drivers: igdumdx32 igd10umd32 Adapter RAM: Unknown Device ID: 0x2e32 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.16571) Driver Date: 2-11-2011 Driver Version: 8.15.10.2302 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 00000000 Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) G41 Express Chipset Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences

accessibility.typeaheadfind: true accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.enabled: false browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 1 browser.places.smartBookmarksVersion: 7 browser.search.useDBForOrder: true browser.sessionstore.enabled: true browser.sessionstore.upgradeBackup.latestBuildID: 20150122214805 browser.startup.homepage: https://www.google.com/ browser.startup.homepage_override.buildID: 20150122214805 browser.startup.homepage_override.mstone: 35.0.1 browser.tabs.closeWindowWithLastTab: false browser.tabs.lastOpen: 1422394410 browser.zoom.full: false dom.mozApps.used: true extensions.lastAppVersion: 35.0.1 font.internaluseonly.changed: false font.name.serif.x-western: Arial font.size.variable.x-western: 14 general.useragent.extra.microsoftdotnet: ( .NET CLR 3.5.30729; .NET4.0E) gfx.direct3d.last_used_feature_level_idx: 1 media.gmp-gmpopenh264.lastUpdate: 1423170487 media.gmp-gmpopenh264.version: 1.3 media.gmp-manager.lastCheck: 1423525779 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1423525781 places.history.expiration.transient_current_max_pages: 79523 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.java: 2 plugin.state.npctrl: 2 plugin.state.npdeployjava: 0 plugin.state.npgeplugin: 2 plugin.state.npnv3dv: 0 plugin.state.npnv3dvstreaming: 0 plugin.state.nppdf: 0 plugin.state.npvlc: 2 print.printer_hp_psc_1300_series.print_bgcolor: false print.printer_hp_psc_1300_series.print_bgimages: false print.printer_hp_psc_1300_series.print_colorspace: print.printer_hp_psc_1300_series.print_command: print.printer_hp_psc_1300_series.print_downloadfonts: false print.printer_hp_psc_1300_series.print_duplex: 1515870810 print.printer_hp_psc_1300_series.print_edge_bottom: 0 print.printer_hp_psc_1300_series.print_edge_left: 0 print.printer_hp_psc_1300_series.print_edge_right: 0 print.printer_hp_psc_1300_series.print_edge_top: 0 print.printer_hp_psc_1300_series.print_evenpages: true print.printer_hp_psc_1300_series.print_footercenter: print.printer_hp_psc_1300_series.print_footerleft: &PT print.printer_hp_psc_1300_series.print_footerright: &D print.printer_hp_psc_1300_series.print_headercenter: print.printer_hp_psc_1300_series.print_headerleft: &T print.printer_hp_psc_1300_series.print_headerright: &U print.printer_hp_psc_1300_series.print_in_color: true print.printer_hp_psc_1300_series.print_margin_bottom: 0.5 print.printer_hp_psc_1300_series.print_margin_left: 0.5 print.printer_hp_psc_1300_series.print_margin_right: 0.5 print.printer_hp_psc_1300_series.print_margin_top: 0.5 print.printer_hp_psc_1300_series.print_oddpages: true print.printer_hp_psc_1300_series.print_orientation: 0 print.printer_hp_psc_1300_series.print_page_delay: 50 print.printer_hp_psc_1300_series.print_paper_data: 1 print.printer_hp_psc_1300_series.print_paper_height: 11.00 print.printer_hp_psc_1300_series.print_paper_name: print.printer_hp_psc_1300_series.print_paper_size_type: 0 print.printer_hp_psc_1300_series.print_paper_size_unit: 0 print.printer_hp_psc_1300_series.print_paper_width: 8.50 print.printer_hp_psc_1300_series.print_plex_name: print.printer_hp_psc_1300_series.print_resolution: 1515870810 print.printer_hp_psc_1300_series.print_resolution_name: print.printer_hp_psc_1300_series.print_reversed: false print.printer_hp_psc_1300_series.print_scaling: 1.00 print.printer_hp_psc_1300_series.print_shrink_to_fit: true print.printer_hp_psc_1300_series.print_to_file: false print.printer_hp_psc_1300_series.print_unwriteable_margin_bottom: 0 print.printer_hp_psc_1300_series.print_unwriteable_margin_left: 0 print.printer_hp_psc_1300_series.print_unwriteable_margin_right: 0 print.printer_hp_psc_1300_series.print_unwriteable_margin_top: 0 privacy.cpd.cookies: false privacy.cpd.offlineApps: true privacy.donottrackheader.enabled: true privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 0 security.csp.enable: false security.OCSP.enabled: 0 storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1420959026

user.js Preferences

Your profile folder contains a user.js file, which includes preferences that were not created by Firefox.

Important Locked Preferences

JavaScript

Incremental GC: true

Accessibility

Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.10.7 Version in use: 4.10.7

NSS Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC

NSSSMIME Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC

NSSSSL Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC

NSSUTIL Expected minimum version: 3.17.2 Version in use: 3.17.2

Experimental Features

Process Type plugin Shockwave Flash Version:16.0.0.305

If you have problems with current Shockwave Flash plugin versions then check this:

• see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

• disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

• disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

• http://kb.mozillazine.org/Flash#Troubleshooting

OK, I'm just to damn stupid to do this. I went to that first page you suggested earlier today and most of the suggestions tell me to do something that I can't even figure out how to do it. I don't have an 'options' button on my menu, wheN I put webgl.disabled into the filter box, the whole page goes blank and just sits there. I did uninstall NVIDIA since I don't use it at all - all other programs I do use.

I may just have to do away with Firefox and I'm sorry. But I've been thru the ringer with these support pages that are more technical than this 66 yr old man can understand.

If anyone has a simpler idea I'd like to hear it. I do like Firefox alot!!

I've called the big guys to help you. Good luck.