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Micromedex will not load. It will load in internet explorer.

  • 1 reply
  • 1 has this problem
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  • Last reply by guigs

jjmed33
jjmed33
more options

This is on the page I get. Cookies and cache have been cleared.

<title>Truven Health Products: System Status</title><font face="Arial, Verdana, Helvetica, sans-serif">

<font face="Arial, Verdana, Helvetica, sans-serif" size="2" color="#003399"> We are experiencing temporary difficulties with this server. Our administrators have been contacted. Please try again in a few minutes, and thank you for your patience. You can call the 24-Hour Technical Support line at 1-877-843-6796 Speak product name, then pick Option 3 - Customer Resource Center.

 </font>

<font face="Arial, Verdana, Helvetica, sans-serif" size="-2" color="#003399"> Each Truven Health Analytics company provides its products AS IS. All users should read the complete Warranty & Disclaimer prior to using these products. All information is intended for use only by competent healthcare and safety professionals and should be utilized in conjunction with pertinent clinical or situational data. As between you and the Truven Health Analytics companies from which you license the products, you assume full responsibility for ensuring the appropriate use and reliance upon the information. Copyright 2012. Truven Health Analytics. This product is subject to restricted rights for U.S. government users. </font>

<font face="Arial, Helvetica, sans-serif" size="2"> <font face="Arial, Verdana, Helvetica, sans-serif" size="-2"> #&169; Copyright 2012 Truven Health Analytics. </font></font>

</font>

This is on the page I get. Cookies and cache have been cleared. <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN" "http://www.w3.org/TR/REC-html40/loose.dtd"><html><head><title>Truven Health Products: System Status</title></head><body bgcolor="#003399"><!--<body bgcolor="#FFFFFF" marginwidth="5" marginheight="5" leftmargin="5" topmargin="5"> --><font face="Arial, Verdana, Helvetica, sans-serif"><table width="774" border="0" cellspacing="0" cellpadding="0" bgcolor="#f9fadd" height="80%"> <!-- ***************** start Navigation Component ************** --> <tr bgcolor="#f9fadd"> <td height="91" width="774" nowrap><img src="/presentation/images/english/thc_01.gif" width="147" height="91"><img src="/presentation/images/english/thc_02.gif" width="229" height="91"><img src="/presentation/images/english/thc_03.gif" width="211" height="91"><img src="/presentation/images/english/thc_04.gif" width="187" height="91"></td> </tr> <!-- ******************* start Screen Component ***************** --> <tr width="774" height="264" valign="middle" background="/presentation/images/english/truven-sson-background.gif" bgcolor="#f9fadd"> <td width="774" height="264" background="/presentation/images/english/truven-sson-background.gif"> <div align="center"> <p><font face="Arial, Verdana, Helvetica, sans-serif" size="2" color="#003399"> <b>We are experiencing temporary difficulties with this server. Our administrators have been contacted. Please try again in a few minutes, and thank you for your patience. You can call the 24-Hour Technical Support line at 1-877-843-6796 Speak product name, then pick Option 3 - Customer Resource Center.<br><br></b> </font> </p> </div> </td> </tr> <tr bgcolor="#f9fadd" valign="bottom"> <td> <div align="center"> <p align="left"><font face="Arial, Verdana, Helvetica, sans-serif" size="-2" color="#003399"> Each Truven Health Analytics company provides its products AS IS. All users should read the complete Warranty &amp; Disclaimer prior to using these products. All information is intended for use only by competent healthcare and safety professionals and should be utilized in conjunction with pertinent clinical or situational data. As between you and the Truven Health Analytics companies from which you license the products, you assume full responsibility for ensuring the appropriate use and reliance upon the information. Copyright 2012. Truven Health Analytics. This product is subject to restricted rights for U.S. government users. </font> </p> <p><font face="Arial, Helvetica, sans-serif" size="2"> <font face="Arial, Verdana, Helvetica, sans-serif" size="-2"> #&169; Copyright 2012 Truven Health Analytics. </font></font> </p> </div> </td> </tr> <!-- ************************************************************ --></table></font></body></html>

Chosen solution

Hi jjmed33, I understand that you have cleared the cache. Please try these steps as well:

  1. Go to about:permissions
  2. Search for the website
  3. Click on Forget Site
  4. Restart Firefox
  5. Navigate to the url by typing it in manually, do not auto complete.

Also see if this happens in a new profile: Profile Manager - Create, remove or switch Firefox profiles

Read this answer in context 👍 0

All Replies (1)

guigs
guigs
more options

Chosen Solution

Hi jjmed33, I understand that you have cleared the cache. Please try these steps as well:

  1. Go to about:permissions
  2. Search for the website
  3. Click on Forget Site
  4. Restart Firefox
  5. Navigate to the url by typing it in manually, do not auto complete.

Also see if this happens in a new profile: Profile Manager - Create, remove or switch Firefox profiles