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New download won't open links, nor will it go to web addresses typed into address bar. Never had this problem with previous version.

gtrldy
gtrldy
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I just upgraded to the newest version of Firefox. In this new version it sometimes won't open a link even in a search engine such ask Yahoo. It also won't ever go to an address I type into the web address bar. I have never ever had this problem with a web browser so I know it's not me. I've never had this problem with Firefox before either. Please fix this bug.

Thanks.

I just upgraded to the newest version of Firefox. In this new version it sometimes won't open a link even in a search engine such ask Yahoo. It also won't ever go to an address I type into the web address bar. I have never ever had this problem with a web browser so I know it's not me. I've never had this problem with Firefox before either. Please fix this bug. Thanks.

All Replies (1)

the-edmeister
the-edmeister
  • Moderator
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Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that turns off some settings, disables most add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • In Firefox 29.0 and above, click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.
  • In previous Firefox versions, click on the Firefox button at the top left of the Firefox window and click on Help (or click on Help in the Menu bar, if you don't have a Firefox button) then click on Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".
Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.