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Error in account entry freezes Thunderbird so cannot access accounts to correct.

  • 1 reply
  • 1 has this problem
  • 24 views
  • Last reply by Toad-Hall

JohnACarter
JohnACarter
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I have inadvertantly detailed a pop3 account as an imap. Firefox cannot a non existant account and asks for re-entry of password, this can not work and so Thunderbird freezes, so that I cannot access the account setting to correct, or access tools / accounts to remove from download.

I have inadvertantly detailed a pop3 account as an imap. Firefox cannot a non existant account and asks for re-entry of password, this can not work and so Thunderbird freezes, so that I cannot access the account setting to correct, or access tools / accounts to remove from download.

Chosen solution

When asked for password click on Cancel. then go into 'offline' mode. click on two blue screen icon located bottom left in Status bar, It should change to two black screen icon when offline.

then Tools > Account Settings select the account name click on 'Account Actions' select 'Remove Account' click on Ok

then click on two black screen icon to change back to online mode. Then add new exisitng mail account and check it is set up for Pop before selecting 'Done'.

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Toad-Hall
Toad-Hall
  • Top 25 Contributor
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Chosen Solution

When asked for password click on Cancel. then go into 'offline' mode. click on two blue screen icon located bottom left in Status bar, It should change to two black screen icon when offline.

then Tools > Account Settings select the account name click on 'Account Actions' select 'Remove Account' click on Ok

then click on two black screen icon to change back to online mode. Then add new exisitng mail account and check it is set up for Pop before selecting 'Done'.