We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Eheka Pytyvõha

Emboyke pytyvõha apovai. Ndorojeruremo’ãi ehenói térã eñe’ẽmondóvo pumbyrýpe ha emoherakuãvo marandu nemba’etéva. Emombe’u tembiapo imarãkuaáva ko “Marandu iñañáva” rupive.

Kuaave

WidevineCdm Plugin Crash on Firefox

orangehermit
orangehermit
more options

I'm unable to stream content on Spotify and Netflix in Firefox due to a recurring "WidevineCdm plugin has crashed" error. Any help would be greatly appreciated.

Steps I've already taken to troubleshoot:

  • Ensured "Play DRM-restricted content" is enabled in Firefox.
  • Tested with a completely clean Firefox profile.
  • Tried the portable version of Firefox (131.0.3) as well, but the same issue arose.
  • Verified that streaming works fine on Microsoft Edge and Google Chrome, so I don't think it's an issue with my PC or security software (I temporarily disabled it for testing purposes).
  • Made sure I'm not using any VPN or proxy.
  • Performed a clean reinstall of the latest Firefox version.

System information:

  • OS: Windows 11 (23H2)
  • Firefox version: 132.0
I'm unable to stream content on Spotify and Netflix in Firefox due to a recurring "WidevineCdm plugin has crashed" error. Any help would be greatly appreciated. Steps I've already taken to troubleshoot: * Ensured "Play DRM-restricted content" is enabled in Firefox. * Tested with a completely clean Firefox profile. * Tried the portable version of Firefox (131.0.3) as well, but the same issue arose. * Verified that streaming works fine on Microsoft Edge and Google Chrome, so I don't think it's an issue with my PC or security software (I temporarily disabled it for testing purposes). * Made sure I'm not using any VPN or proxy. * Performed a clean reinstall of the latest Firefox version. System information: * OS: Windows 11 (23H2) * Firefox version: 132.0

Opaite Mbohovái (1)

orangehermit
orangehermit Porandu apoha
more options

I ran "sfc /scannow" just in case, but the result was "Windows Resource Protection did not find any integrity violations," so it doesn’t seem like any Windows system files are corrupted. I suspected this was unlikely anyway, since I only recently bought this PC.

I also tried checking the crash report via "about:crashes," but it's a bit too technical for me to fully understand. It says "MOZ_CRASH Reason: Cannot load plugin as library -5977 4581," so I suspect it's failing to load the plugin. I did confirm that "widevinecdm.dll" itself is installed correctly.

Moambuepyre orangehermit rupive

¿Imba’eporãva?

Eporandumína

Nde eikéke nde mba’etepe embohovái hag̃ua ñe’ẽmondo. Ikatúpa, emoñepyrũ peteĩ porandu, ndereguerekói gueteriramo nemba’ete.