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How to report an error or omission found in Support Forum article?

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  • Mbohovái ipaháva James

witrak()
witrak()
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Searching for appropriate advice for some problems related to Mozilla products often leads to partial or ambiguous answers. Except when there's possible to write a comment after reporting the article as not helping, a user can't find any way to inform Support about the problem with article, not original problem. I tried many times to find an article about reporting mistakes in articles (since sometimes there's no way to make a comment) and there is no such article, or at least it can't be found. So How to tell Support People that here's something wrong, missing or explained in unclear way?

Searching for appropriate advice for some problems related to Mozilla products often leads to partial or ambiguous answers. Except when there's possible to write a comment after reporting the article as not helping, a user can't find any way to inform Support about the problem with article, not original problem. I tried many times to find an article about reporting mistakes in articles (since sometimes there's no way to make a comment) and there is no such article, or at least it can't be found. So How to tell Support People that here's something wrong, missing or explained in unclear way?

Opaite Mbohovái (2)

McCoy
McCoy
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Hello witrak,

Assuming that you are referring to KB articles (Knowledge Base articles), you can post here :

https://support.mozilla.org/en-US/forums/knowledge-base-articles

James
James
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witrak said

Searching for appropriate advice for some problems related to Mozilla products often leads to partial or ambiguous answers. Except when there's possible to write a comment after reporting the article as not helping, a user can't find any way to inform Support about the problem with article, not original problem. I tried many times to find an article about reporting mistakes in articles (since sometimes there's no way to make a comment) and there is no such article, or at least it can't be found. So How to tell Support People that here's something wrong, missing or explained in unclear way?

using this article as an example https://support.mozilla.org/en-US/kb/password-strength

Look on left side for Editing tools and click on it if sidebar is not visible. Then click on Discussions. Then you can Post a new Thread to discuss something about the article. All of the articles that have threads in discussion is listed at https://support.mozilla.org/en-US/kb/all/discussions

Not saying you start a discussion thread for that particular article, just using it as an example since you did not mention what article(s) you are referring to.

If you want to make a more general discussion about KB articles then https://support.mozilla.org/en-US/forums/knowledge-base-articles is an option yes.

Moambuepyre James rupive