Upgrade to Thunderbird 45.5.1 just broke my ability to receive messages.
Update to Thunderbird 45.5.1 was automatically installed and I restarted Thunderbird.
I have 3 accounts that automatically attempt to receive emails. Thunderbird is no longer receiving any emails.
I've used Thunderbird for years, without a problem.
Restarting Thunderbird in safe mode makes no difference
Obviously, something in this latest update has broken it.
I will attach the troubleshooting info.
Application Basics
Name: Thunderbird Version: 45.5.1 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.5.1 Profile Folder: Show Folder
(Local drive) Application Build ID: 20161130024037 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (none) Local Folders, plain, passwordCleartext
account5:
INCOMING: account5, , (pop3) pop3.live.com:995, SSL, passwordCleartext
OUTGOING: , mail.twc.com:587, alwaysSTARTTLS, passwordCleartext, true
account6:
INCOMING: account6, , (pop3) pop.gmail.com:995, SSL, passwordCleartext
OUTGOING: , smtp.gmail.com:465, SSL, passwordCleartext, true
account7:
INCOMING: account7, , (pop3) mail.twc.com:995, SSL, passwordCleartext
OUTGOING: , mail.twc.com:587, alwaysSTARTTLS, passwordCleartext, true
account9:
INCOMING: account9, , (im) prpl-facebook, plain, 0
Crash Reports http://crash-stats.mozilla.com/report/index/bp-5ae81954-3f6c-40df-863f-88a4b2130826 (8/25/2013) http://crash-stats.mozilla.com/report/index/bp-40dfb2ce-b1bb-4191-b595-2fce52130805 (8/5/2013)
Extensions
Correct Identity, 1.4.5, false, {47ef7cc0-2201-11da-8cd6-0800200c9a66}
Enigmail, 1.9.6.1, false, {847b3a00-7ab1-11d4-8f02-006008948af5}
FoxClocks, 4.2.3, false, {d37dc5d0-431d-44e5-8c91-49419370caa1}
Lightning, 4.7.5.1, false, {e2fda1a4-762b-4020-b5ad-a41df1933103}
NestedQuote Remover, 0.8.13, false, {12a1584b-2123-473d-8752-e82e74e3cb1b}
Noia 2.0 eXtreme XT_2, 3.51, false, [email protected]
Noia Fox options, 3.0.2.1-signed, false, [email protected]
Signature Switch, 1.6.14, false, {2ab1b709-ba03-4361-abf9-c50b964ff75d}
Themes Menu, 1.24, false, {84625510-7e5d-11e0-a411-0800200c9a66}
Important Modified Preferences
Name: Value
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.display.screen_resolution: 96
dom.apps.reset-permissions: true
dom.max_chrome_script_run_time: 0
extensions.lastAppVersion: 45.5.1
font.internaluseonly.changed: true
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Lucida Console
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
gfx.crash-guard.d3d11layers.appVersion: 45.5.1
gfx.crash-guard.d3d11layers.deviceID: 0x0a3c
gfx.crash-guard.d3d11layers.driverVersion: 8.17.12.6721
gfx.crash-guard.d3d11layers.feature-d2d: true
gfx.crash-guard.d3d11layers.feature-d3d11: true
gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
gfx.crash-guard.status.d3d11layers: 2
gfx.crash-guard.status.d3d9video: 2
gfx.crash-guard.status.glcontext: 2
gfx.direct2d.disabled: false
gfx.direct3d.last_used_feature_level_idx: 0
layers.acceleration.disabled: false
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: e418abe8-f06d-4f49-9a89-3fa85c20224
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
network.protocol-handler.warn-external.blocked: false
places.database.lastMaintenance: 1480664539
places.history.expiration.transient_current_max_pages: 104858
places.history.expiration.transient_optimal_database_size: 85819882
plugin.importedState: true
print.print_printer: hp officejet 4200 series
print.printer_hp_officejet_4200_series.print_bgcolor: false
print.printer_HP_Officejet_4200_series.print_bgcolor: false
print.printer_hp_officejet_4200_series.print_bgimages: false
print.printer_HP_Officejet_4200_series.print_bgimages: false
print.printer_HP_Officejet_4200_series.print_colorspace:
print.printer_hp_officejet_4200_series.print_command:
print.printer_HP_Officejet_4200_series.print_command:
print.printer_hp_officejet_4200_series.print_downloadfonts: false
print.printer_HP_Officejet_4200_series.print_downloadfonts: false
print.printer_HP_Officejet_4200_series.print_duplex: 1515870810
print.printer_hp_officejet_4200_series.print_edge_bottom: 0
print.printer_HP_Officejet_4200_series.print_edge_bottom: 0
print.printer_hp_officejet_4200_series.print_edge_left: 0
print.printer_HP_Officejet_4200_series.print_edge_left: 0
print.printer_hp_officejet_4200_series.print_edge_right: 0
print.printer_HP_Officejet_4200_series.print_edge_right: 0
print.printer_hp_officejet_4200_series.print_edge_top: 0
print.printer_HP_Officejet_4200_series.print_edge_top: 0
print.printer_hp_officejet_4200_series.print_evenpages: true
print.printer_HP_Officejet_4200_series.print_evenpages: true
print.printer_hp_officejet_4200_series.print_footercenter:
print.printer_HP_Officejet_4200_series.print_footercenter:
print.printer_hp_officejet_4200_series.print_footerleft: &PT
print.printer_HP_Officejet_4200_series.print_footerleft: &PT
print.printer_hp_officejet_4200_series.print_footerright: &D
print.printer_HP_Officejet_4200_series.print_footerright: &D
print.printer_hp_officejet_4200_series.print_headercenter:
print.printer_HP_Officejet_4200_series.print_headercenter:
print.printer_hp_officejet_4200_series.print_headerleft: &T
print.printer_HP_Officejet_4200_series.print_headerleft: &T
print.printer_hp_officejet_4200_series.print_headerright: &U
print.printer_HP_Officejet_4200_series.print_headerright: &U
print.printer_hp_officejet_4200_series.print_in_color: true
print.printer_HP_Officejet_4200_series.print_in_color: true
print.printer_hp_officejet_4200_series.print_margin_bottom: 0.5
print.printer_HP_Officejet_4200_series.print_margin_bottom: 0.5
print.printer_hp_officejet_4200_series.print_margin_left: 0.5
print.printer_HP_Officejet_4200_series.print_margin_left: 0.5
print.printer_hp_officejet_4200_series.print_margin_right: 0.5
print.printer_HP_Officejet_4200_series.print_margin_right: 0.5
print.printer_hp_officejet_4200_series.print_margin_top: 0.5
print.printer_HP_Officejet_4200_series.print_margin_top: 0.5
print.printer_hp_officejet_4200_series.print_oddpages: true
print.printer_HP_Officejet_4200_series.print_oddpages: true
print.printer_hp_officejet_4200_series.print_orientation: 0
print.printer_HP_Officejet_4200_series.print_orientation: 0
print.printer_HP_Officejet_4200_series.print_page_delay: 50
print.printer_hp_officejet_4200_series.print_pagedelay: 500
print.printer_hp_officejet_4200_series.print_paper_data: 1
print.printer_HP_Officejet_4200_series.print_paper_data: 1
print.printer_hp_officejet_4200_series.print_paper_height: 11.00
print.printer_HP_Officejet_4200_series.print_paper_height: 11.00
print.printer_HP_Officejet_4200_series.print_paper_name:
print.printer_hp_officejet_4200_series.print_paper_size_type: 0
print.printer_HP_Officejet_4200_series.print_paper_size_type: 0
print.printer_hp_officejet_4200_series.print_paper_size_unit: 0
print.printer_HP_Officejet_4200_series.print_paper_size_unit: 0
print.printer_hp_officejet_4200_series.print_paper_width: 8.50
print.printer_HP_Officejet_4200_series.print_paper_width: 8.50
print.printer_HP_Officejet_4200_series.print_plex_name:
print.
Update to Thunderbird 45.5.1 was automatically installed and I restarted Thunderbird.
I have 3 accounts that automatically attempt to receive emails. Thunderbird is no longer receiving any emails.
I've used Thunderbird for years, without a problem.
Restarting Thunderbird in safe mode makes no difference
Obviously, something in this latest update has broken it.
I will attach the troubleshooting info.
Application Basics
Name: Thunderbird
Version: 45.5.1
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.5.1
Profile Folder: Show Folder
(Local drive)
Application Build ID: 20161130024037
Enabled Plugins: about:plugins
Build Configuration: about:buildconfig
Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (none) Local Folders, plain, passwordCleartext
account5:
INCOMING: account5, , (pop3) pop3.live.com:995, SSL, passwordCleartext
OUTGOING: , mail.twc.com:587, alwaysSTARTTLS, passwordCleartext, true
account6:
INCOMING: account6, , (pop3) pop.gmail.com:995, SSL, passwordCleartext
OUTGOING: , smtp.gmail.com:465, SSL, passwordCleartext, true
account7:
INCOMING: account7, , (pop3) mail.twc.com:995, SSL, passwordCleartext
OUTGOING: , mail.twc.com:587, alwaysSTARTTLS, passwordCleartext, true
account9:
INCOMING: account9, , (im) prpl-facebook, plain, 0
Crash Reports
http://crash-stats.mozilla.com/report/index/bp-5ae81954-3f6c-40df-863f-88a4b2130826 (8/25/2013)
http://crash-stats.mozilla.com/report/index/bp-40dfb2ce-b1bb-4191-b595-2fce52130805 (8/5/2013)
Extensions
Correct Identity, 1.4.5, false, {47ef7cc0-2201-11da-8cd6-0800200c9a66}
Enigmail, 1.9.6.1, false, {847b3a00-7ab1-11d4-8f02-006008948af5}
FoxClocks, 4.2.3, false, {d37dc5d0-431d-44e5-8c91-49419370caa1}
Lightning, 4.7.5.1, false, {e2fda1a4-762b-4020-b5ad-a41df1933103}
NestedQuote Remover, 0.8.13, false, {12a1584b-2123-473d-8752-e82e74e3cb1b}
Noia 2.0 eXtreme XT_2, 3.51, false, [email protected]
Noia Fox options, 3.0.2.1-signed, false, [email protected]
Signature Switch, 1.6.14, false, {2ab1b709-ba03-4361-abf9-c50b964ff75d}
Themes Menu, 1.24, false, {84625510-7e5d-11e0-a411-0800200c9a66}
Important Modified Preferences
Name: Value
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.display.screen_resolution: 96
dom.apps.reset-permissions: true
dom.max_chrome_script_run_time: 0
extensions.lastAppVersion: 45.5.1
font.internaluseonly.changed: true
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Lucida Console
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
gfx.crash-guard.d3d11layers.appVersion: 45.5.1
gfx.crash-guard.d3d11layers.deviceID: 0x0a3c
gfx.crash-guard.d3d11layers.driverVersion: 8.17.12.6721
gfx.crash-guard.d3d11layers.feature-d2d: true
gfx.crash-guard.d3d11layers.feature-d3d11: true
gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
gfx.crash-guard.status.d3d11layers: 2
gfx.crash-guard.status.d3d9video: 2
gfx.crash-guard.status.glcontext: 2
gfx.direct2d.disabled: false
gfx.direct3d.last_used_feature_level_idx: 0
layers.acceleration.disabled: false
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: e418abe8-f06d-4f49-9a89-3fa85c20224
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
network.protocol-handler.warn-external.blocked: false
places.database.lastMaintenance: 1480664539
places.history.expiration.transient_current_max_pages: 104858
places.history.expiration.transient_optimal_database_size: 85819882
plugin.importedState: true
print.print_printer: hp officejet 4200 series
print.printer_hp_officejet_4200_series.print_bgcolor: false
print.printer_HP_Officejet_4200_series.print_bgcolor: false
print.printer_hp_officejet_4200_series.print_bgimages: false
print.printer_HP_Officejet_4200_series.print_bgimages: false
print.printer_HP_Officejet_4200_series.print_colorspace:
print.printer_hp_officejet_4200_series.print_command:
print.printer_HP_Officejet_4200_series.print_command:
print.printer_hp_officejet_4200_series.print_downloadfonts: false
print.printer_HP_Officejet_4200_series.print_downloadfonts: false
print.printer_HP_Officejet_4200_series.print_duplex: 1515870810
print.printer_hp_officejet_4200_series.print_edge_bottom: 0
print.printer_HP_Officejet_4200_series.print_edge_bottom: 0
print.printer_hp_officejet_4200_series.print_edge_left: 0
print.printer_HP_Officejet_4200_series.print_edge_left: 0
print.printer_hp_officejet_4200_series.print_edge_right: 0
print.printer_HP_Officejet_4200_series.print_edge_right: 0
print.printer_hp_officejet_4200_series.print_edge_top: 0
print.printer_HP_Officejet_4200_series.print_edge_top: 0
print.printer_hp_officejet_4200_series.print_evenpages: true
print.printer_HP_Officejet_4200_series.print_evenpages: true
print.printer_hp_officejet_4200_series.print_footercenter:
print.printer_HP_Officejet_4200_series.print_footercenter:
print.printer_hp_officejet_4200_series.print_footerleft: &PT
print.printer_HP_Officejet_4200_series.print_footerleft: &PT
print.printer_hp_officejet_4200_series.print_footerright: &D
print.printer_HP_Officejet_4200_series.print_footerright: &D
print.printer_hp_officejet_4200_series.print_headercenter:
print.printer_HP_Officejet_4200_series.print_headercenter:
print.printer_hp_officejet_4200_series.print_headerleft: &T
print.printer_HP_Officejet_4200_series.print_headerleft: &T
print.printer_hp_officejet_4200_series.print_headerright: &U
print.printer_HP_Officejet_4200_series.print_headerright: &U
print.printer_hp_officejet_4200_series.print_in_color: true
print.printer_HP_Officejet_4200_series.print_in_color: true
print.printer_hp_officejet_4200_series.print_margin_bottom: 0.5
print.printer_HP_Officejet_4200_series.print_margin_bottom: 0.5
print.printer_hp_officejet_4200_series.print_margin_left: 0.5
print.printer_HP_Officejet_4200_series.print_margin_left: 0.5
print.printer_hp_officejet_4200_series.print_margin_right: 0.5
print.printer_HP_Officejet_4200_series.print_margin_right: 0.5
print.printer_hp_officejet_4200_series.print_margin_top: 0.5
print.printer_HP_Officejet_4200_series.print_margin_top: 0.5
print.printer_hp_officejet_4200_series.print_oddpages: true
print.printer_HP_Officejet_4200_series.print_oddpages: true
print.printer_hp_officejet_4200_series.print_orientation: 0
print.printer_HP_Officejet_4200_series.print_orientation: 0
print.printer_HP_Officejet_4200_series.print_page_delay: 50
print.printer_hp_officejet_4200_series.print_pagedelay: 500
print.printer_hp_officejet_4200_series.print_paper_data: 1
print.printer_HP_Officejet_4200_series.print_paper_data: 1
print.printer_hp_officejet_4200_series.print_paper_height: 11.00
print.printer_HP_Officejet_4200_series.print_paper_height: 11.00
print.printer_HP_Officejet_4200_series.print_paper_name:
print.printer_hp_officejet_4200_series.print_paper_size_type: 0
print.printer_HP_Officejet_4200_series.print_paper_size_type: 0
print.printer_hp_officejet_4200_series.print_paper_size_unit: 0
print.printer_HP_Officejet_4200_series.print_paper_size_unit: 0
print.printer_hp_officejet_4200_series.print_paper_width: 8.50
print.printer_HP_Officejet_4200_series.print_paper_width: 8.50
print.printer_HP_Officejet_4200_series.print_plex_name:
print.
Ñemoĩporã poravopyre
Rebooting the system after reinstalling Thunderbird 45.5.1 did the trick!
Emoñe’ẽ ko mbohavái ejeregua reheve 👍 0Opaite Mbohovái (6)
I'm attaching some messages from the error console.
try disabling your anti virus email scanner. Then check it's firewall that the new version is enabled.
Thank you for the response. I disabled all the scans under my Norton Internet Security. I restarted Thunderbird, but no luck.
Is there any way to force a reinstallation of the 45.5.1 update without having to reinstall Thunderbird? I'm wondering if running the update again with all the scans turned off will make a difference.
just reinstall Thunderbird from getthunderbird.com
I reinstalled Thunderbird 45.5.1 with antivirus disabled.
Unfortunately, it didn't change the result.
I'm attaching the output from the error console.
The messages are identical, both before and after the reinstall.
Ñemoĩporã poravopyre
Rebooting the system after reinstalling Thunderbird 45.5.1 did the trick!