Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

• Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

• Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

You can check for problems with the places.sqlite database file in the Firefox profile folder.

• http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox
• https://support.mozilla.org/kb/Bookmarks+not+saved#w_fix-the-bookmarks-file

Note that your System Details List shows that you have a user.js file in the profile folder to initialize some prefs each time you start Firefox.

The user.js file is only present if you or other software has created it, so normally it wouldn't be there. You can check its content with a plain text editor if you didn't create this file yourself.

The user.js file is read each time you start Firefox and initializes preferences to the value specified in this file, so preferences set via user.js can only be changed temporarily for the current session.

• http://kb.mozillazine.org/Preferences_not_saved

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

• https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
• http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues

If the new profile works then you can transfer some files from an existing profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem

• http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

I deleted the user.js file as I did not create this nor recognize it as something I authorized. Was okay to just delete the file ? I'm not having issues with websites now loading at all even though I am connected to the internet. I get errors stating that the site is taking too long to respond but this is with every website I try to open.

Hi Computer_Clueless, although the suggestions aren't numbered, cor-el's post does contain a bunch of other suggestions. Could you let us know whether those helped?

1. Clear cache
2. Clear cookies for problem sites
3. Investigate user.js file (done)
4. Try a new profile

On that last point, here's a more detailed set of steps if those linked articles didn't make it clear.

Create a new Firefox profile

A new profile will have your system-installed plugins (e.g., Flash) and extensions (e.g., security suite toolbars), but no themes, other extensions, or other customizations. It also should have completely fresh settings databases and a fresh cache folder.

Exit Firefox and start up in the Profile Manager using Start > search box (or Run):

firefox.exe -P

Any time you want to switch profiles, exit Firefox and return to this dialog.

You'll click the Create Profile button. I recommend using the default location suggested (in other words, don't click the button to choose a different folder). Then start Firefox in the new profile you created.

Are you able to connect any better in the new profile? If it works better, if you exit Firefox and start it again, does it still work better?

When returning to the Profile Manager, you might be tempted to use the Delete Profile button. But... it's a bit too easy to accidentally delete your "real" profile, so I recommend resisting the temptation. If you do want to clean up later, I suggest making a backup of all your profiles first in case something were to go wrong.

Thank you this seems to have fixed my issue. How can you transfer saved passwords and bookmarks from your previous profile to the new one ??

For the bookmarks you need to copy the places.sqlite file. For the passwords you need the signons.sqlite and key3.db (encryption key) files.

For more information, see:

• https://support.mozilla.org/kb/Recovering+important+data+from+an+old+profile