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Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

I am getting a "Recommended for You" popup and on other sites I get audio of a radio station (?) playing and there aren't any other windows open.

  • 2 respostas
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  • Last reply by Ralph

Ralph
Ralph
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I keep getting a "Recommended for you" popup even though I have run anti-virus and malware programs and they say they have removed them. I also get audio playing when I connect to some sites even though only one tab is open.

I keep getting a "Recommended for you" popup even though I have run anti-virus and malware programs and they say they have removed them. I also get audio playing when I connect to some sites even though only one tab is open.

Chosen solution

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

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All Replies (2)

user693271
user693271
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Chosen Solution

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Ralph
Ralph Question owner
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Thank you,m everything is working fine now. There are no more pop ups.