We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

I cannot seem to be able to download any files with Firefox. I can do it with IE ok! I've reinstalled but no change.

  • 4 respostas
  • 1 has this problem
  • 1 view
  • Last reply by jimtuffin

jimtuffin
jimtuffin
more options

I have just set up two new laptops. I have downloaded and installed Firefox 10.0.2 and now cannot download any files. When I try it asks me if I want to save the file, but not do I want to run it.

Nothing then happens, and nothing is downloaded.

I can download OK using IE now problem.

Any suggestions?

I have just set up two new laptops. I have downloaded and installed Firefox 10.0.2 and now cannot download any files. When I try it asks me if I want to save the file, but not do I want to run it. Nothing then happens, and nothing is downloaded. I can download OK using IE now problem. Any suggestions?

All Replies (4)

Matt_G
Matt_G
more options

Hi jimtuffin,

Have you looked at the What to do if you can't download or save files Knowledge Base article. From the description of your problem, it sounds like this is exactly what you are looking for.

Hopefully this helps!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Firefox won't offer to run downloaded files directly. Firefox has never done that. In Firefox you always need to save the file and then run it afterward. That makes it possible for your security (anti-virus software) to scan the file.

jimtuffin
jimtuffin Question owner
more options

Hi,

I know you have to save a file first, but when I try and down load I then click the save button. Nothing happens ... nothing is saved. The download window opens but nothing shows and nothing is saved.

On my other laptop and my main PC when I click the save button the download window opens and the file is saved ready to be executed.

I've checked all the settings for firefox on the laptop with the problem against those on the other and they seem to be exactly the same. Both laptops are the same model, loaded at the same time all with the same software.

Something strange is going on!

Any further suggestions?

Regards

Jim

jimtuffin
jimtuffin Question owner
more options

OK I have solved it! Under Firefox Add-Ons I noticed an add-on called Download Manager by WiseDownloads. I had disabled it before but it did not make any difference, but I tried it again and restarted Firefox having disabled it and now the downloads seem to be working. Not sure what the download manager is, but it does not appear on my PC or other laptop!!

Thanks again for your advice.

Regards

Jim