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Firefox crashes

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I recently removed a virus from my computer and did a system restore to several days prior to the virus infection. Thankfully everything was removed and everything is fine. Except for Firefox which now refuses to open. I've attempted to start it in safemode and it still crashed immediately upon opening. I'm unable to get it to open to check for add-on issues. I did recently install the chatzilla add-on, however the system restore I did restored things prior to the add-on installation.

I recently removed a virus from my computer and did a system restore to several days prior to the virus infection. Thankfully everything was removed and everything is fine. Except for Firefox which now refuses to open. I've attempted to start it in safemode and it still crashed immediately upon opening. I'm unable to get it to open to check for add-on issues. I did recently install the chatzilla add-on, however the system restore I did restored things prior to the add-on installation.

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Hello, Have you tried re installing Firefox, If so what happened, And what is the result?

Please advise us further, Alexander

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Chosen Solution

Hello, Have you tried re installing Firefox, If so what happened, And what is the result?

Please advise us further, Alexander

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I had tried but I believe in my worry I didn't do it correctly. I've done so now and it did resolve the problem. Thank you.

Now I feel like a dummy. hah.

Amber

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Thats Great! If you have any more questions, Contact us in the forums or via live chat! Thanks Again!