Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I am getting notifications for a Firefox upgrade, but when I attempt to download the upgrade all that happens is a continous message about "Connecting to the update server". It never actually connects.

  • 1 resposta
  • 2 have this problem
  • 3 views
  • Last reply by cor-el

more options

I get a notification that a Firefox upgrade, to rel 6.02 is available. When I select the option to download the upgrade, I get a message "Connecting to the update server", but it never starts the download.

I get a notification that a Firefox upgrade, to rel 6.02 is available. When I select the option to download the upgrade, I get a message "Connecting to the update server", but it never starts the download.

All Replies (1)

more options

If you have problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the DMG file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.