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When I reopen Firefox my Bookmarks Toolbar is missing

  • 3 respostas
  • 2 have this problem
  • 1 view
  • Last reply by nwronk

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I am running Firefox 4 (I was running the beta 12 version, but I'm assuming it upgraded automatically) on Windows XP SP3.

I use Norton Utilities 14.5.0.120. I use the "Clean your Disks" option, which, among other things, deletes the cache, history, address bar and cookies from my browsers. After I do this and then open Firefox, my window size is reset and my Bookmarks Toolbar is missing. The Bookmarks are all still saved, but I have to recheck the Bookmarks Toolbar option under Toolbars, under View.

I have been using Norton Utilities for about a year now and this never happened before, when I was using earlier versions of Firefox.

I will attach the Troubleshooting info from this session (screen size is correct and Bookmarks Toolbar is in place) and then I will run Norton Utilities "Clean Your Disks" and attempt to post the troubleshooting info from the changed Firefox (probably as a comment).

Thanks

I am running Firefox 4 (I was running the beta 12 version, but I'm assuming it upgraded automatically) on Windows XP SP3. I use Norton Utilities 14.5.0.120. I use the "Clean your Disks" option, which, among other things, deletes the cache, history, address bar and cookies from my browsers. After I do this and then open Firefox, my window size is reset and my Bookmarks Toolbar is missing. The Bookmarks are all still saved, but I have to recheck the Bookmarks Toolbar option under Toolbars, under View. I have been using Norton Utilities for about a year now and this never happened before, when I was using earlier versions of Firefox. I will attach the Troubleshooting info from this session (screen size is correct and Bookmarks Toolbar is in place) and then I will run Norton Utilities "Clean Your Disks" and attempt to post the troubleshooting info from the changed Firefox (probably as a comment). Thanks

All Replies (3)

more options

Here is the Troubleshooting Info after I used Norton Utilities "Clean Your Disks" Part One:


 Application Basics
       Name
       Firefox
       Version
       4.0
       User Agent
       Mozilla/5.0 (Windows NT 5.1; rv:2.0) Gecko/20100101 Firefox/4.0
       Profile Directory
         Open Containing Folder
       Enabled Plugins
         about:plugins
       Build Configuration
         about:buildconfig
 Extensions
       Name
       Version
       Enabled
       ID
       Move Media Player
       1.0.0.07103010
       true
       [email protected]
       Microsoft .NET Framework Assistant
       1.2.1
       false
       {20a82645-c095-46ed-80e3-08825760534b}
       Norton IPS
       2.0
       true
       {BBDA0591-3099-440a-AA10-41764D9DB4DB}
       Java Quick Starter
       1.0
       true
       [email protected]
       Google Translator for Firefox
       1.0.6
       true
       [email protected]
       Test Pilot
       1.1
       true
       [email protected]
       SearchPreview
       5.0.1
       true
       {EF522540-89F5-46b9-B6FE-1829E2B572C6}
 Modified Preferences
     Name
     Value
       accessibility.typeaheadfind.flashBar
       0
       browser.history_expire_days.mirror
       180
       browser.places.importBookmarksHTML
       false
       browser.places.importDefaults
       false
       browser.places.leftPaneFolderId
       -1
       browser.places.migratePostDataAnnotations
       false
       browser.places.smartBookmarksVersion
       2
       browser.places.updateRecentTagsUri
       false
       browser.startup.homepage
       http://us.mc375.mail.yahoo.com/mc/welcome?.rand=55sfabp8nl05a
       browser.startup.homepage_override.buildID
       20110318052756
       browser.startup.homepage_override.mstone
       rv:2.0
       extensions.lastAppVersion
       4.0
       general.useragent.extra.microsoftdotnet
       ( .NET CLR 3.5.30729)
       gfx.blacklist.direct2d
       2
       gfx.blacklist.layers.direct3d10
       2
       gfx.blacklist.layers.direct3d10-1
       2
       network.cookie.cookieBehavior
       1
       network.cookie.lifetimePolicy
       2
       network.cookie.prefsMigrated
       true
       places.database.lastMaintenance
       1301671085
       places.history.enabled
       false
       places.history.expiration.transient_current_max_pages
       63330
       places.last_vacuum
       1295895296
       print.print_printer
       1-White Paper-B&W-Brother MFC-9840CDW Printer
       print.printer_1-White_Paper-(B&W)-Brother_MFC-9840CDW_Printer.print_bgcolor
       false
       print.printer_1-White_Paper-(B&W)-Brother_MFC-9840CDW_Printer.print_bgimages
       false
       print.printer_1-White_Paper-(B&W)-Brother_MFC-9840CDW_Printer.print_command
       print.printer_1-White_Paper-(B&W)-Brother_MFC-9840CDW_Printer.print_downloadfonts
       false
       print.printer_1-White_Paper-(B&W)-Brother_MFC-9840CDW_Printer.print_edge_bottom
       0
       print.printer_1-White_Paper-(B&W)-Brother_MFC-9840CDW_Printer.print_edge_left
       0
       print.printer_1-White_Paper-(B&W)-Brother_MFC-9840CDW_Printer.print_edge_right
       0
       print.printer_1-White_Paper-(B&W)-Brother_MFC-9840CDW_Printer.print_edge_top
       0
       print.printer_1-White_Paper-(B&W)-Brother_MFC-9840CDW_Printer.print_evenpages
       true
       print.printer_1-White_Paper-(B&W)-Brother_MFC-9840CDW_Printer.print_footercenter
       print.printer_1-White_Paper-(B&W)-Brother_MFC-9840CDW_Printer.print_footerleft
       &PT
       print.printer_1-White_Paper-(B&W)-Brother_MFC-9840CDW_Printer.print_footerright
       &D
       print.printer_1-White_Paper-(B&W)-Brother_MFC-9840CDW_Printer.print_headercenter
       print.printer_1-White_Paper-(B&W)-Brother_MFC-9840CDW_Printer.print_headerleft
       &T
       print.printer_1-White_Paper-(B&W)-Brother_MFC-9840CDW_Printer.print_headerright
       &U
       print.printer_1-White_Paper-(B&W)-Brother_MFC-9840CDW_Printer.print_in_color
       true
       print.printer_1-White_Paper-(B&W)-Brother_MFC-9840CDW_Printer.print_margin_bottom
       0.5
       print.printer_1-White_Paper-(B&W)-Brother_MFC-9840CDW_Printer.print_margin_left
       0.5
       print.printer_1-White_Paper-(B&W)-Brother_MFC-9840CDW_Printer.print_margin_right
       0.5
       print.printer_1-White_Paper-(B&W)-Brother_MFC-9840CDW_Printer.print_margin_top
       0.5
       print.printer_1-White_Paper-(B&W)-Brother_MFC-9840CDW_Printer.print_oddpages
       true
       print.printer_1-White_Paper-(B&W)-Brother_MFC-9840CDW_Printer.print_orientation
       0
       print.printer_1-White_Paper-(B&W)-Brother_MFC-9840CDW_Printer.print_pagedelay
       500
       print.printer_1-White_Paper-(B&W)-Brother_MFC-9840CDW_Printer.print_paper_data
       1
       print.printer_1-White_Paper-(B&W)-Brother_MFC-9840CDW_Printer.print_paper_height
       11.00
       print.printer_1-White_Paper-(B&W)-Brother_MFC-9840CDW_Printer.print_paper_size_type
       0
       print.printer_1-White_Paper-(B&W)-Brother_MFC-9840CDW_Printer.print_paper_size_unit
       0
       print.printer_1-White_Paper-(B&W)-Brother_MFC-9840CDW_Printer.print_paper_width
       8.50
       print.printer_1-White_Paper-(B&W)-Brother_MFC-9840CDW_Printer.print_reversed
       false
       print.printer_1-White_Paper-(B&W)-Brother_MFC-9840CDW_Printer.print_scaling
       1.00
       print.printer_1-White_Paper-(B&W)-Brother_MFC-9840CDW_Printer.print_shrink_to_fit
       true
       print.printer_1-White_Paper-(B&W)-Brother_MFC-9840CDW_Printer.print_to_file
       false
       print.printer_1-White_Paper-(B&W)-Brother_MFC-9840CDW_Printer.print_unwriteable_margin_bottom
       0
       print.printer_1-White_Paper-(B&W)-Brother_MFC-9840CDW_Printer.print_unwriteable_margin_left
       0
       print.printer_1-White_Paper-(B&W)-Brother_MFC-9840CDW_Printer.print_unwriteable_margin_right
       0
       print.printer_1-White_Paper-(B&W)-Brother_MFC-9840CDW_Printer.print_unwriteable_margin_top
       0
       print.printer_1-White_Paper-B&W-Brother_MFC-9840CDW_Printer.print_bgcolor
       false
       print.printer_1-White_Paper-B&W-Brother_MFC-9840CDW_Printer.print_bgimages
       false
       print.printer_1-White_Paper-B&W-Brother_MFC-9840CDW_Printer.print_command
       print.printer_1-White_Paper-B&W-Brother_MFC-9840CDW_Printer.print_downloadfonts
       false
       print.printer_1-White_Paper-B&W-Brother_MFC-9840CDW_Printer.print_edge_bottom
       0
more options

Part Two:

       print.printer_1-White_Paper-B&W-Brother_MFC-9840CDW_Printer.print_edge_left
       0
       print.printer_1-White_Paper-B&W-Brother_MFC-9840CDW_Printer.print_edge_right
       0
       print.printer_1-White_Paper-B&W-Brother_MFC-9840CDW_Printer.print_edge_top
       0
       print.printer_1-White_Paper-B&W-Brother_MFC-9840CDW_Printer.print_evenpages
       true
       print.printer_1-White_Paper-B&W-Brother_MFC-9840CDW_Printer.print_footercenter
       print.printer_1-White_Paper-B&W-Brother_MFC-9840CDW_Printer.print_footerleft
       &PT
       print.printer_1-White_Paper-B&W-Brother_MFC-9840CDW_Printer.print_footerright
       &D
       print.printer_1-White_Paper-B&W-Brother_MFC-9840CDW_Printer.print_headercenter
       print.printer_1-White_Paper-B&W-Brother_MFC-9840CDW_Printer.print_headerleft
       &T
       print.printer_1-White_Paper-B&W-Brother_MFC-9840CDW_Printer.print_headerright
       &U
       print.printer_1-White_Paper-B&W-Brother_MFC-9840CDW_Printer.print_in_color
       true
       print.printer_1-White_Paper-B&W-Brother_MFC-9840CDW_Printer.print_margin_bottom
       0.5
       print.printer_1-White_Paper-B&W-Brother_MFC-9840CDW_Printer.print_margin_left
       0.5
       print.printer_1-White_Paper-B&W-Brother_MFC-9840CDW_Printer.print_margin_right
       0.5
       print.printer_1-White_Paper-B&W-Brother_MFC-9840CDW_Printer.print_margin_top
       0.5
       print.printer_1-White_Paper-B&W-Brother_MFC-9840CDW_Printer.print_oddpages
       true
       print.printer_1-White_Paper-B&W-Brother_MFC-9840CDW_Printer.print_orientation
       0
       print.printer_1-White_Paper-B&W-Brother_MFC-9840CDW_Printer.print_pagedelay
       500
       print.printer_1-White_Paper-B&W-Brother_MFC-9840CDW_Printer.print_paper_data
       1
       print.printer_1-White_Paper-B&W-Brother_MFC-9840CDW_Printer.print_paper_height
       11.00
       print.printer_1-White_Paper-B&W-Brother_MFC-9840CDW_Printer.print_paper_size_type
       0
       print.printer_1-White_Paper-B&W-Brother_MFC-9840CDW_Printer.print_paper_size_unit
       0
       print.printer_1-White_Paper-B&W-Brother_MFC-9840CDW_Printer.print_paper_width
       8.50
       print.printer_1-White_Paper-B&W-Brother_MFC-9840CDW_Printer.print_reversed
       false
       print.printer_1-White_Paper-B&W-Brother_MFC-9840CDW_Printer.print_scaling
       1.00
       print.printer_1-White_Paper-B&W-Brother_MFC-9840CDW_Printer.print_shrink_to_fit
       true
       print.printer_1-White_Paper-B&W-Brother_MFC-9840CDW_Printer.print_to_file
       false
       print.printer_1-White_Paper-B&W-Brother_MFC-9840CDW_Printer.print_unwriteable_margin_bottom
       0
       print.printer_1-White_Paper-B&W-Brother_MFC-9840CDW_Printer.print_unwriteable_margin_left
       0
       print.printer_1-White_Paper-B&W-Brother_MFC-9840CDW_Printer.print_unwriteable_margin_right
       0
       print.printer_1-White_Paper-B&W-Brother_MFC-9840CDW_Printer.print_unwriteable_margin_top
       0
       print.printer_1-White_Paper_(B&W)_-_Auto_Brother_MFC-9840CDW_Printer_on_Computer.print_bgcolor
       false
       print.printer_1-White_Paper_(B&W)_-_Auto_Brother_MFC-9840CDW_Printer_on_Computer.print_bgimages
       false
       print.printer_1-White_Paper_(B&W)_-_Auto_Brother_MFC-9840CDW_Printer_on_Computer.print_command
       print.printer_1-White_Paper_(B&W)_-_Auto_Brother_MFC-9840CDW_Printer_on_Computer.print_downloadfonts
       false
       print.printer_1-White_Paper_(B&W)_-_Auto_Brother_MFC-9840CDW_Printer_on_Computer.print_edge_bottom
       0
       print.printer_1-White_Paper_(B&W)_-_Auto_Brother_MFC-9840CDW_Printer_on_Computer.print_edge_left
       0
       print.printer_1-White_Paper_(B&W)_-_Auto_Brother_MFC-9840CDW_Printer_on_Computer.print_edge_right
       0
       print.printer_1-White_Paper_(B&W)_-_Auto_Brother_MFC-9840CDW_Printer_on_Computer.print_edge_top
       0
       print.printer_1-White_Paper_(B&W)_-_Auto_Brother_MFC-9840CDW_Printer_on_Computer.print_evenpages
       true
       print.printer_1-White_Paper_(B&W)_-_Auto_Brother_MFC-9840CDW_Printer_on_Computer.print_footercenter
       print.printer_1-White_Paper_(B&W)_-_Auto_Brother_MFC-9840CDW_Printer_on_Computer.print_footerleft
       &PT
       print.printer_1-White_Paper_(B&W)_-_Auto_Brother_MFC-9840CDW_Printer_on_Computer.print_footerright
       &D
       print.printer_1-White_Paper_(B&W)_-_Auto_Brother_MFC-9840CDW_Printer_on_Computer.print_headercenter
       print.printer_1-White_Paper_(B&W)_-_Auto_Brother_MFC-9840CDW_Printer_on_Computer.print_headerleft
       &T
       print.printer_1-White_Paper_(B&W)_-_Auto_Brother_MFC-9840CDW_Printer_on_Computer.print_headerright
       &U
       print.printer_1-White_Paper_(B&W)_-_Auto_Brother_MFC-9840CDW_Printer_on_Computer.print_in_color
       true
       print.printer_1-White_Paper_(B&W)_-_Auto_Brother_MFC-9840CDW_Printer_on_Computer.print_margin_bottom
       0.5
       print.printer_1-White_Paper_(B&W)_-_Auto_Brother_MFC-9840CDW_Printer_on_Computer.print_margin_left
       0.5
       print.printer_1-White_Paper_(B&W)_-_Auto_Brother_MFC-9840CDW_Printer_on_Computer.print_margin_right
       0.5
       print.printer_1-White_Paper_(B&W)_-_Auto_Brother_MFC-9840CDW_Printer_on_Computer.print_margin_top
       0.5
       print.printer_1-White_Paper_(B&W)_-_Auto_Brother_MFC-9840CDW_Printer_on_Computer.print_oddpages
       true
       print.printer_1-White_Paper_(B&W)_-_Auto_Brother_MFC-9840CDW_Printer_on_Computer.print_orientation
       0
       print.printer_1-White_Paper_(B&W)_-_Auto_Brother_MFC-9840CDW_Printer_on_Computer.print_pagedelay
       500
       print.printer_1-White_Paper_(B&W)_-_Auto_Brother_MFC-9840CDW_Printer_on_Computer.print_paper_data
       1
       print.printer_1-White_Paper_(B&W)_-_Auto_Brother_MFC-9840CDW_Printer_on_Computer.print_paper_height
       11.00
       print.printer_1-White_Paper_(B&W)_-_Auto_Brother_MFC-9840CDW_Printer_on_Computer.print_paper_size_type
       0
       print.printer_1-White_Paper_(B&W)_-_Auto_Brother_MFC-9840CDW_Printer_on_Computer.print_paper_size_unit
       0
       print.printer_1-White_Paper_(B&W)_-_Auto_Brother_MFC-9840CDW_Printer_on_Computer.print_paper_width
       8.50
       print.printer_1-White_Paper_(B&W)_-_Auto_Brother_MFC-9840CDW_Printer_on_Computer.print_reversed
       false
       print.printer_1-White_Paper_(B&W)_-_Auto_Brother_MFC-9840CDW_Printer_on_Computer.print_scaling
       1.00
       print.printer_1-White_Paper_(B&W)_-_Auto_Brother_MFC-9840CDW_Printer_on_Computer.print_shrink_to_fit
       true
       print.printer_1-White_Paper_(B&W)_-_Auto_Brother_MFC-9840CDW_Printer_on_Computer.print_to_file
       false
       print.printer_1-White_Paper_(B&W)_-_Auto_Brother_MFC-9840CDW_Printer_on_Computer.print_unwriteable_margin_bottom
       0
       print.printer_1-White_Paper_(B&W)_-_Auto_Brother_MFC-9840CDW_Printer_on_Computer.print_unwriteable_margin_left
       0
       print.printer_1-White_Paper_(B&W)_-_Auto_Brother_MFC-9840CDW_Printer_on_Computer.print_unwriteable_margin_right
       0
       print.printer_1-White_Paper_(B&W)_-_Auto_Brother_MFC-9840CDW_Printer_on_Computer.print_unwriteable_margin_top
       0
       print.printer_Auto_HP_OfficeJet_K80xi_on_COMPUTER.print_bgcolor
       false
       print.printer_Auto_HP_OfficeJet_K80xi_on_COMPUTER.print_bgimages
       false
       print.printer_Auto_HP_OfficeJet_K80xi_on_COMPUTER.print_command
       print.printer_Auto_HP_OfficeJet_K80xi_on_COMPUTER.print_downloadfonts
       false
       print.printer_Auto_HP_OfficeJet_K80xi_on_COMPUTER.print_edge_bottom
       0
       print.printer_Auto_HP_OfficeJet_K80xi_on_COMPUTER.print_edge_left
       0
       print.printer_Auto_HP_OfficeJet_K80xi_on_COMPUTER.print_edge_right
       0
       print.printer_Auto_HP_OfficeJet_K80xi_on_COMPUTER.print_edge_top
       0
       print.printer_Auto_HP_OfficeJet_K80xi_on_COMPUTER.print_evenpages
       true
       print.printer_Auto_HP_OfficeJet_K80xi_on_COMPUTER.print_footercenter
       print.printer_Auto_HP_OfficeJet_K80xi_on_COMPUTER.print_footerleft
       &PT
       print.printer_Auto_HP_OfficeJet_K80xi_on_COMPUTER.print_footerright
       &D
       print.printer_Auto_HP_OfficeJet_K80xi_on_COMPUTER.print_headercenter
       print.printer_Auto_HP_OfficeJet_K80xi_on_COMPUTER.print_headerleft
       &T
       print.printer_Auto_HP_OfficeJet_K80xi_on_COMPUTER.print_headerright
       &U
       print.printer_Auto_HP_OfficeJet_K80xi_on_COMPUTER.print_in_color
       true
       print.printer_Auto_HP_OfficeJet_K80xi_on_COMPUTER.print_margin_bottom
       0.5
       print.printer_Auto_HP_OfficeJet_K80xi_on_COMPUTER.print_margin_left
       0.5
       print.printer_Auto_HP_OfficeJet_K80xi_on_COMPUTER.print_margin_right
       0.5
       print.printer_Auto_HP_OfficeJet_K80xi_on_COMPUTER.print_margin_top
       0.5
       print.printer_Auto_HP_OfficeJet_K80xi_on_COMPUTER.print_oddpages
       true
       print.printer_Auto_HP_OfficeJet_K80xi_on_COMPUTER.print_orientation
       0
       print.printer_Auto_HP_OfficeJet_K80xi_on_COMPUTER.print_pagedelay
       500
       print.printer_Auto_HP_OfficeJet_K80xi_on_COMPUTER.print_paper_data
       1
       print.printer_Auto_HP_OfficeJet_K80xi_on_COMPUTER.print_paper_height
       11.00
       print.printer_Auto_HP_OfficeJet_K80xi_on_COMPUTER.print_paper_size_type
       0
more options

Part Three:

print.printer_Auto_HP_OfficeJet_K80xi_on_COMPUTER.print_paper_size_unit

       0
       print.printer_Auto_HP_OfficeJet_K80xi_on_COMPUTER.print_paper_width
       8.50
       print.printer_Auto_HP_OfficeJet_K80xi_on_COMPUTER.print_reversed
       false
       print.printer_Auto_HP_OfficeJet_K80xi_on_COMPUTER.print_scaling
       1.00
       print.printer_Auto_HP_OfficeJet_K80xi_on_COMPUTER.print_shrink_to_fit
       true
       print.printer_Auto_HP_OfficeJet_K80xi_on_COMPUTER.print_to_file
       false
       print.printer_Auto_HP_OfficeJet_K80xi_on_COMPUTER.print_unwriteable_margin_bottom
       0
       print.printer_Auto_HP_OfficeJet_K80xi_on_COMPUTER.print_unwriteable_margin_left
       0
       print.printer_Auto_HP_OfficeJet_K80xi_on_COMPUTER.print_unwriteable_margin_right
       0
       print.printer_Auto_HP_OfficeJet_K80xi_on_COMPUTER.print_unwriteable_margin_top
       0
       print.printer_PDF995.print_bgcolor
       false
       print.printer_PDF995.print_bgimages
       false
       print.printer_PDF995.print_command
       print.printer_PDF995.print_downloadfonts
       false
       print.printer_PDF995.print_edge_bottom
       0
       print.printer_PDF995.print_edge_left
       0
       print.printer_PDF995.print_edge_right
       0
       print.printer_PDF995.print_edge_top
       0
       print.printer_PDF995.print_evenpages
       true
       print.printer_PDF995.print_footercenter
       print.printer_PDF995.print_footerleft
       &PT
       print.printer_PDF995.print_footerright
       &D
       print.printer_PDF995.print_headercenter
       print.printer_PDF995.print_headerleft
       &T
       print.printer_PDF995.print_headerright
       &U
       print.printer_PDF995.print_in_color
       true
       print.printer_PDF995.print_margin_bottom
       0.5
       print.printer_PDF995.print_margin_left
       0.5
       print.printer_PDF995.print_margin_right
       0.5
       print.printer_PDF995.print_margin_top
       0.5
       print.printer_PDF995.print_oddpages
       true
       print.printer_PDF995.print_orientation
       0
       print.printer_PDF995.print_pagedelay
       500
       print.printer_PDF995.print_paper_data
       1
       print.printer_PDF995.print_paper_height
       11.00
       print.printer_PDF995.print_paper_size_type
       0
       print.printer_PDF995.print_paper_size_unit
       0
       print.printer_PDF995.print_paper_width
       8.50
       print.printer_PDF995.print_reversed
       false
       print.printer_PDF995.print_scaling
       1.00
       print.printer_PDF995.print_shrink_to_fit
       true
       print.printer_PDF995.print_to_file
       false
       print.printer_PDF995.print_unwriteable_margin_bottom
       0
       print.printer_PDF995.print_unwriteable_margin_left
       0
       print.printer_PDF995.print_unwriteable_margin_right
       0
       print.printer_PDF995.print_unwriteable_margin_top
       0
       privacy.clearOnShutdown.offlineApps
       true
       privacy.donottrackheader.enabled
       true
       privacy.item.cookies
       true
       privacy.item.offlineApps
       true
       privacy.popups.showBrowserMessage
       false
       privacy.sanitize.migrateFx3Prefs
       true
       privacy.sanitize.promptOnSanitize
       false
       privacy.sanitize.sanitizeOnShutdown
       true
       security.warn_viewing_mixed
       false
 Graphics
       Adapter Description
       Mobile Intel(R) 4 Series Express Chipset Family
       Vendor ID
       8086
       Device ID
       2a42
       Adapter RAM
       Unknown
       Adapter Drivers
       igxprd32
       Driver Version
       6.14.10.4953
       Driver Date
       5-21-2008
       Direct2D Enabled
       false
       DirectWrite Enabled
       false (0.0.0.0, font cache n/a)
       WebGL Renderer
       (WebGL unavailable)
       GPU Accelerated Windows
       0/1