Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird shows subfolders twice

  • 2 respostas
  • 0 have this problem
  • 12 views
  • Last reply by alex373

more options

Since recently, TB has started showing subfolders twice:

   1. Normally under the main folder
   2. As grey and italic folders under Inbox in the format Mainfolder_subfolder.

Those grey folders do not have a subscribe/unsubscribe checkbox so I cannot unsubscribe from them. Does anyone have this problem and know how to hide those grey folders?

Ubuntu 24.04.1 LTS Thunderbird 115.15.0 (64-bit)

Since recently, TB has started showing subfolders twice: 1. Normally under the main folder 2. As grey and italic folders under Inbox in the format Mainfolder_subfolder. Those grey folders do not have a subscribe/unsubscribe checkbox so I cannot unsubscribe from them. Does anyone have this problem and know how to hide those grey folders? Ubuntu 24.04.1 LTS Thunderbird 115.15.0 (64-bit)
Capturas de pantalla anexas

All Replies (2)

more options

Those grey folder are in italics because they are read only my guess is your phone email program is creating them as they appear to be using the _ as a folder separator which would be very unusual

Helpful?

more options

They have only appeared quite recently although the subfolders were created years ago and mostly not on the phone. Basically, on this particular account all subfolders appear now twice on Thunderbird: as normal ones and as those grey ones and I can't find a way to hide them.

alex373 modificouno o

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.