Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

MFA Setup with DUO Fails Secure Code Check

  • 1 resposta
  • 0 have this problem
  • 11 views
  • Last reply by cor-el

Flash
Flash
more options

I'm trying to setup MFA with DUO Mobile app, and I get past the part where I scan the QR code successfully. However, when it requests that I then enter the code generated by the app it rejects the code each and every time. My DUO app (on iPhone) is updated to the most current version as of today (6/30/2024), and my iPhone is updated to most current iOS version for iPhone 13, as of today. However, after multiple attempts the issue persists.

I'm trying to setup MFA with DUO Mobile app, and I get past the part where I scan the QR code successfully. However, when it requests that I then enter the code generated by the app it rejects the code each and every time. My DUO app (on iPhone) is updated to the most current version as of today (6/30/2024), and my iPhone is updated to most current iOS version for iPhone 13, as of today. However, after multiple attempts the issue persists.
Capturas de pantalla anexas

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Two-Factor authentication (2FA) works with a 6-digit time-based code (TOTP:Time-based One-Time Password) that is valid only for thirty seconds, so make sure that time and timezone are correct on all devices especially on the mobile device with the Authenticator App that generates the TOTP code. More info:

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.