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cant log on my bank account site

  • 1 resposta
  • 0 have this problem
  • 2 views
  • Last reply by cor-el

kiwaczek1
kiwaczek1
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hello Since last firefox updates i cant login to my bank account site . So just for test... i download google chrome browser and i can do it easy .... Could you please provide me any fix ?


i Want answer any bulshit answers like " reset you PC " or reinstall you Firefox" for sure.... Thing is if i have to reinstall all - AFTER browser update,, i rather come to the point where i change a web browser company .

Best Regards

Dariusz

hello Since last firefox updates i cant login to my bank account site . So just for test... i download google chrome browser and i can do it easy .... Could you please provide me any fix ? i Want answer any bulshit answers like " reset you PC " or reinstall you Firefox" for sure.... Thing is if i have to reinstall all - AFTER browser update,, i rather come to the point where i change a web browser company . Best Regards Dariusz

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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What happens if you try to login ? Do you get an error message (screenshot) or are you returned to the login page or do you get a spinner that doesn't proceed ?

I assume that you already cleared the cookies for this website via the padlock icon drop-down and made sure that possible content blocking extensions if you have any aren't interfering?

You can check for issues with Total Cookie Protection.

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window