We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Crash Report dialog appears even when Firefox has not crashed

  • 1 resposta
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

mjerodriguez
mjerodriguez
more options

Over the past week, each time that I close out of Firefox normally, 30-60 seconds later a Crash Report dialog appears. I don't see any indication that Firefox has actually crashed - everything looks to be working properly. If I try to send the Crash Report to Mozilla it goes into an endless loop without actually sending.

I'm running a current version of Win 10 and Firefox indicates it is up-to-date.

Thanks for your help!

Over the past week, each time that I close out of Firefox normally, 30-60 seconds later a Crash Report dialog appears. I don't see any indication that Firefox has actually crashed - everything looks to be working properly. If I try to send the Crash Report to Mozilla it goes into an endless loop without actually sending. I'm running a current version of Win 10 and Firefox indicates it is up-to-date. Thanks for your help!

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You may experience a shutdown hang where Firefox takes too long to close properly and a crash is forced.

Use one of these to close Firefox if you are currently doing that by clicking the close X on the Firefox Title bar.

  • "3-bar" menu button -> Exit (Power button)
  • Windows: File -> Exit
  • Mac: Firefox -> Quit Firefox
  • Linux: File -> Quit

If you have submitted crash reports, please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help -> Troubleshooting Information" (about:support) page.

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also: