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Yahoo Mail 'No Contacts Available"

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As of this morning, I have no Contacts in my Yahoo email on Firefox. I can't even add a contact. I was able to export to a CSV file but there is no way to import. There is no 'button' to restore.

Oddly, all my contacts are there in Yahoo if I use the Edge Browser or my Kindle Fire or my cell phone!

It's only in Firefox that they're missing.

As of this morning, I have no Contacts in my Yahoo email on Firefox. I can't even add a contact. I was able to export to a CSV file but there is no way to import. There is no 'button' to restore. Oddly, all my contacts are there in Yahoo if I use the Edge Browser or my Kindle Fire or my cell phone! It's only in Firefox that they're missing.

Chosen solution

Hi parkplacebooks, I've seen five similar reports today so far. One user reported that their ad blocker was hiding the contacts, perhaps due to a layout change by Yahoo. Could you:

Double-check Content Blockers

Firefox's Tracking Protection feature, and extensions that counter ads and tracking, may break websites that embed third party content (meaning, from a secondary server).

(A) The shield icon toward the left end of the address bar usually turns a bit purplish when content is blocked. Click the icon to learn more or make an exception. See: Enhanced Tracking Protection in Firefox for desktop.

(B) Extensions such as Adblock Plus, Blur, Disconnect, DuckDuckGo Privacy Essentials, Ghostery, NoScript, Privacy Badger, uBlock Origin or uMatrix usually provide a toolbar button to manage blocked content in a page. There may or may not be a number on the icon indicating the number of blocked items; you sometimes need to click the button to see what's going on and test whether you need to make an exception for this site.

Was the problem caused by one of those?

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All Replies (2)

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Chosen Solution

Hi parkplacebooks, I've seen five similar reports today so far. One user reported that their ad blocker was hiding the contacts, perhaps due to a layout change by Yahoo. Could you:

Double-check Content Blockers

Firefox's Tracking Protection feature, and extensions that counter ads and tracking, may break websites that embed third party content (meaning, from a secondary server).

(A) The shield icon toward the left end of the address bar usually turns a bit purplish when content is blocked. Click the icon to learn more or make an exception. See: Enhanced Tracking Protection in Firefox for desktop.

(B) Extensions such as Adblock Plus, Blur, Disconnect, DuckDuckGo Privacy Essentials, Ghostery, NoScript, Privacy Badger, uBlock Origin or uMatrix usually provide a toolbar button to manage blocked content in a page. There may or may not be a number on the icon indicating the number of blocked items; you sometimes need to click the button to see what's going on and test whether you need to make an exception for this site.

Was the problem caused by one of those?

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Thanks so much! Pausing AdBlock Plus in Firefox did the trick.