Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Thunderburd Crashes and closes whenever I try to add an attachment

  • 1 resposta
  • 1 has this problem
  • 1 view
  • Last reply by sfhowes

michaelhale2010
michaelhale2010
more options

If I try to attach a file in any way TB crashed out and I get this crash report. I have restarted in safe mode, I have no add-ons and the only AV I run is Windows Defender. AdapterDeviceID: 0x1b80 AdapterDriverVersion: 26.21.14.4614 AdapterSubsysID: 65833842 AdapterVendorID: 0x10de Add-ons: %7Be2fda1a4-762b-4020-b5ad-a41df1933103%7D:68.9.0,wetransfer%40extensions.thunderbird.net:2.0.0,default-theme%40mozilla.org:1.0,google%40search.mozilla.org:1.0,amazondotcom%40search.mozilla.org:1.1,bing%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,twitter%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.0 AvailablePageFile: 31506997248 AvailablePhysicalMemory: 28360658944 AvailableVirtualMemory: 3381620736 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 117047296 BreakpadReserveSize: 83886080 BuildID: 20200602112704 ContentSandboxCapable: 1 ContentSandboxLevel: 1 CrashTime: 1591828463 Email: [email protected] FramePoisonBase: 0000004041080832 FramePoisonSize: 65536 InstallTime: 1591822444 LauncherProcessState: 0 MemoryErrorCorrection: None ModuleSignatureInfo: {"Microsoft Corporation":["msvcp140.dll","VCRUNTIME140.dll"],"Microsoft Windows":["comctl32.dll","tiptsf.dll","duser.dll","dui70.dll","explorerframe.dll","policymanager.dll","Windows.UI.dll","AudioSes.dll","dcomp.dll","d3d11.dll","thumbcache.dll","dataexchange.dll","mswsock.dll","WindowsCodecs.dll","WINMMBASE.dll","winmm.dll","dbghelp.dll","OneCoreUAPCommonProxyStub.dll","FWPUCLNT.DLL","rasadhlp.dll","winnsi.dll","ondemandconnroutehelper.dll","wininet.dll","msvcp110_win.dll","srvcli.dll","ntshrui.dll","TextInputFramework.dll","mscms.dll","rmclient.dll","twinapi.appcore.dll","wscapi.dll","CoreUIComponents.dll","MMDevAPI.dll","CoreMessaging.dll","InputHost.dll","winsta.dll","ColorAdapterClient.dll","gpapi.dll","rsaenh.dll","wshbth.dll","nlaapi.dll","winrnr.dll","devobj.dll","pnrpnsp.dll","dnsapi.dll","NapiNSP.dll","DWrite.dll","DXCore.dll","dxgi.dll","webauthn.dll","usp10.dll","avrt.dll","wsock32.dll","dbgcore.dll","cscapi.dll","wtsapi32.dll","credui.dll","dhcpcsvc.dll","dwmapi.dll","linkinfo.dll","OneCoreCommonProxyStub.dll","sppc.dll","slc.dll","Bcp47Langs.dll","appresolver.dll","WinTypes.dll","MpOAV.dll","amsi.dll","iertutil.dll","urlmon.dll","edputil.dll","fastprox.dll","wbemsvc.dll","wbemcomn.dll","wbemprox.dll","ntmarta.dll","propsys.dll","uxtheme.dll","userenv.dll","version.dll","winhttp.dll","IPHLPAPI.DLL","CRYPTBASE.dll","sspicli.dll","kernel.appcore.dll","clbcatq.dll","wintrust.dll","gdi32.dll","KERNELBASE.dll","user32.dll","ole32.dll","imm32.dll","combase.dll","windows.storage.dll","umpdc.dll","msvcp_win.dll","psapi.dll","comdlg32.dll","profapi.dll","ws2_32.dll","oleaut32.dll","nsi.dll","msctf.dll","rpcrt4.dll","crypt32.dll","cfgmgr32.dll","bcryptPrimitives.dll","shell32.dll","msasn1.dll","powrprof.dll","SHCore.dll","kernel32.dll","advapi32.dll","sechost.dll","shlwapi.dll","bcrypt.dll","win32u.dll","setupapi.dll","gdi32full.dll","ucrtbase.dll","cryptsp.dll","msvcrt.dll","ntdll.dll"],"Mozilla Corporation":["thunderbird.exe","xul.dll","nssckbi.dll","nss3.dll","freebl3.dll","softokn3.dll","lgpllibs.dll","prldap60.dll","ldap60.dll","mozglue.dll"]} Notes: FP(D10-L1100-W00001000-T000) DWrite? DWrite+ WR? WR- OMTP? OMTP+4 ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 101 StartupCrash: 0 StartupTime: 1591828407 SystemMemoryUsePercentage: 17 ThreadIdNameMapping: 5656:"Gecko_IOThread",14768:"JS Watchdog",12108:"JS Helper",10980:"JS Helper",8984:"JS Helper",8620:"JS Helper",14144:"JS Helper",10504:"JS Helper",2312:"JS Helper",2668:"JS Helper",3196:"Link Monitor",7296:"Socket Thread",11728:"Timer",11328:"Cache2 I/O",7716:"DataStorage",1368:"Cookie",7848:"StreamTrans #2",8060:"GMPThread",11776:"Worker Launcher",6952:"IPDL Background",8668:"WindowsVsyncThread",8688:"Compositor",8808:"ImgDecoder #1",9156:"ImageIO",14092:"DOM Worker",1596:"HTML5 Parser",3400:"StyleThread#0",7860:"StyleThread#1",12396:"StyleThread#2",996:"StyleThread#3",12616:"StyleThread#4",9960:"StyleThread#5",16580:"StreamTrans #4",4288:"ImageBridgeChild",9952:"mozStorage #1",14036:"PlayEventSound",8672:"localStorage DB",916:"ImgDecoder #2",15932:"ImgDecoder #3",16632:"COM MTA",16560:"QuotaManager IO",7780:"ProxyResolution",6724:"DNS Resolver #1",13240:"DNS Resolver #2",14140:"DNS Resolver #3",17388:"URL Classifier",17284:"Classifier Update",8048:"mozStorage #2",12316:"mozStorage #3",6700:"mozStorage #4",13064:"DOM Worker",5876:"mozStorage #5",14712:"SSL Cert #2",920:"SSL Cert #3",15356:"ImgDecoder #4",3216:"ImgDecoder #5", Throttleable: 1 TotalPageFile: 39407472640 TotalPhysicalMemory: 34307198976 TotalVirtualMemory: 4294836224 URL: UptimeTS: 562.08901 Vendor: Version: 68.9.0 Winsock_LSP: Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 

AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

If I try to attach a file in any way TB crashed out and I get this crash report. I have restarted in safe mode, I have no add-ons and the only AV I run is Windows Defender. AdapterDeviceID: 0x1b80 AdapterDriverVersion: 26.21.14.4614 AdapterSubsysID: 65833842 AdapterVendorID: 0x10de Add-ons: %7Be2fda1a4-762b-4020-b5ad-a41df1933103%7D:68.9.0,wetransfer%40extensions.thunderbird.net:2.0.0,default-theme%40mozilla.org:1.0,google%40search.mozilla.org:1.0,amazondotcom%40search.mozilla.org:1.1,bing%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,twitter%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.0 AvailablePageFile: 31506997248 AvailablePhysicalMemory: 28360658944 AvailableVirtualMemory: 3381620736 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 117047296 BreakpadReserveSize: 83886080 BuildID: 20200602112704 ContentSandboxCapable: 1 ContentSandboxLevel: 1 CrashTime: 1591828463 Email: [email protected] FramePoisonBase: 0000004041080832 FramePoisonSize: 65536 InstallTime: 1591822444 LauncherProcessState: 0 MemoryErrorCorrection: None ModuleSignatureInfo: {"Microsoft Corporation":["msvcp140.dll","VCRUNTIME140.dll"],"Microsoft Windows":["comctl32.dll","tiptsf.dll","duser.dll","dui70.dll","explorerframe.dll","policymanager.dll","Windows.UI.dll","AudioSes.dll","dcomp.dll","d3d11.dll","thumbcache.dll","dataexchange.dll","mswsock.dll","WindowsCodecs.dll","WINMMBASE.dll","winmm.dll","dbghelp.dll","OneCoreUAPCommonProxyStub.dll","FWPUCLNT.DLL","rasadhlp.dll","winnsi.dll","ondemandconnroutehelper.dll","wininet.dll","msvcp110_win.dll","srvcli.dll","ntshrui.dll","TextInputFramework.dll","mscms.dll","rmclient.dll","twinapi.appcore.dll","wscapi.dll","CoreUIComponents.dll","MMDevAPI.dll","CoreMessaging.dll","InputHost.dll","winsta.dll","ColorAdapterClient.dll","gpapi.dll","rsaenh.dll","wshbth.dll","nlaapi.dll","winrnr.dll","devobj.dll","pnrpnsp.dll","dnsapi.dll","NapiNSP.dll","DWrite.dll","DXCore.dll","dxgi.dll","webauthn.dll","usp10.dll","avrt.dll","wsock32.dll","dbgcore.dll","cscapi.dll","wtsapi32.dll","credui.dll","dhcpcsvc.dll","dwmapi.dll","linkinfo.dll","OneCoreCommonProxyStub.dll","sppc.dll","slc.dll","Bcp47Langs.dll","appresolver.dll","WinTypes.dll","MpOAV.dll","amsi.dll","iertutil.dll","urlmon.dll","edputil.dll","fastprox.dll","wbemsvc.dll","wbemcomn.dll","wbemprox.dll","ntmarta.dll","propsys.dll","uxtheme.dll","userenv.dll","version.dll","winhttp.dll","IPHLPAPI.DLL","CRYPTBASE.dll","sspicli.dll","kernel.appcore.dll","clbcatq.dll","wintrust.dll","gdi32.dll","KERNELBASE.dll","user32.dll","ole32.dll","imm32.dll","combase.dll","windows.storage.dll","umpdc.dll","msvcp_win.dll","psapi.dll","comdlg32.dll","profapi.dll","ws2_32.dll","oleaut32.dll","nsi.dll","msctf.dll","rpcrt4.dll","crypt32.dll","cfgmgr32.dll","bcryptPrimitives.dll","shell32.dll","msasn1.dll","powrprof.dll","SHCore.dll","kernel32.dll","advapi32.dll","sechost.dll","shlwapi.dll","bcrypt.dll","win32u.dll","setupapi.dll","gdi32full.dll","ucrtbase.dll","cryptsp.dll","msvcrt.dll","ntdll.dll"],"Mozilla Corporation":["thunderbird.exe","xul.dll","nssckbi.dll","nss3.dll","freebl3.dll","softokn3.dll","lgpllibs.dll","prldap60.dll","ldap60.dll","mozglue.dll"]} Notes: FP(D10-L1100-W00001000-T000) DWrite? DWrite+ WR? WR- OMTP? OMTP+4 ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 101 StartupCrash: 0 StartupTime: 1591828407 SystemMemoryUsePercentage: 17 ThreadIdNameMapping: 5656:"Gecko_IOThread",14768:"JS Watchdog",12108:"JS Helper",10980:"JS Helper",8984:"JS Helper",8620:"JS Helper",14144:"JS Helper",10504:"JS Helper",2312:"JS Helper",2668:"JS Helper",3196:"Link Monitor",7296:"Socket Thread",11728:"Timer",11328:"Cache2 I/O",7716:"DataStorage",1368:"Cookie",7848:"StreamTrans #2",8060:"GMPThread",11776:"Worker Launcher",6952:"IPDL Background",8668:"WindowsVsyncThread",8688:"Compositor",8808:"ImgDecoder #1",9156:"ImageIO",14092:"DOM Worker",1596:"HTML5 Parser",3400:"StyleThread#0",7860:"StyleThread#1",12396:"StyleThread#2",996:"StyleThread#3",12616:"StyleThread#4",9960:"StyleThread#5",16580:"StreamTrans #4",4288:"ImageBridgeChild",9952:"mozStorage #1",14036:"PlayEventSound",8672:"localStorage DB",916:"ImgDecoder #2",15932:"ImgDecoder #3",16632:"COM MTA",16560:"QuotaManager IO",7780:"ProxyResolution",6724:"DNS Resolver #1",13240:"DNS Resolver #2",14140:"DNS Resolver #3",17388:"URL Classifier",17284:"Classifier Update",8048:"mozStorage #2",12316:"mozStorage #3",6700:"mozStorage #4",13064:"DOM Worker",5876:"mozStorage #5",14712:"SSL Cert #2",920:"SSL Cert #3",15356:"ImgDecoder #4",3216:"ImgDecoder #5", Throttleable: 1 TotalPageFile: 39407472640 TotalPhysicalMemory: 34307198976 TotalVirtualMemory: 4294836224 URL: UptimeTS: 562.08901 Vendor: Version: 68.9.0 Winsock_LSP: Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : a00943d9-9c2e-4633-9b59-0057a3160994 MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

All Replies (1)

sfhowes
sfhowes
  • Top 10 Contributor
more options

See if adding the TB profile folder as an Exclusion to Windows Defender eliminates the crashes. W10 Settings, Update & Security, Windows Security, Virus & threat protection, Manage settings, Exclusions... In TB, Help/Troubleshooting, about:profiles, to identify the profile folder location.