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Thunderbird shows all identical “đ” chatacters in two important emails. One from Apple. All other emails show correctly. What can I change to solve this issue?

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  • 1 has this problem
  • 5 views
  • Last reply by ciciomato

ciciomato
ciciomato
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Two emails I received show strings of the same “đ” character instead of the correct text. I can correctly see the emails on my phone with Apple mail client, and in outlook email client on Windows. The emails are also perfect when I read them on webmail They only show these strange characters inside of Thunderbird on Windows 10. I’m using UNICODE UTF-8 in all messages.

I checked the font of the email and it’s Myriad, it’s on my pc so that should not be the issue. The emails were sent to Two different email accounts. Can I change something in the configuration settings?

Two emails I received show strings of the same “đ” character instead of the correct text. I can correctly see the emails on my phone with Apple mail client, and in outlook email client on Windows. The emails are also perfect when I read them on webmail They only show these strange characters inside of Thunderbird on Windows 10. I’m using UNICODE UTF-8 in all messages. I checked the font of the email and it’s Myriad, it’s on my pc so that should not be the issue. The emails were sent to Two different email accounts. Can I change something in the configuration settings?

All Replies (2)

Matt
Matt
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  • Top 10 Contributor
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Before trying to answer, is yahoo involved at all, either receiving or sending?

There a two issues that are fairly common.

Yahoo being confused in their actions and Apple using their own interpretation on standards, I would like to try and limit the possibilities here.

Try changing the menu View > text encoding to western or to unicode if it is set to something else.

ciciomato
ciciomato Question owner
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Hi thanks so much for taking the time to reply and help me out on this. To answer your question: I tried to switch from Western-UTF-8 and UNICODE.

Problem persists.

Yahoo is NOT involved in this, no sender email or recipient email accounts are on Yahoo. Apple IS involved, meaning one of the two emails I cannot access in terms of text readability is from Apple. What I just found out is that when I’m in the email preview vindow I change : View—> message body as —> original HTML Vs Simple HTML

it makes the switch. In original HTML the message seems to retain its formatting, I can see the logo image, the margins and alignment etc, but the text is a series of “dddd”.

In “simple HTML”, instead, I can see the text (the letters are a readable text), but the logo and all the formatting is GONE. Any ideas if there is a stable automatic way to make these types of emails be rendered normally? I can read the email 100% correctly on my phone, for example, and in Outlook.

Thank you very much!