Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

need to uninstal firefox but don't have password

claire3
claire3
more options

Dear all, I need to uninstal firefox from my mother's old Mac computer as it seems to be causing problems with slowness of booting up. But no one knows the Firefox account password, which is needed in order to uninstal it (the only person who knew it is unfortunately deceased). How should we proceed please? thank you.

Dear all, I need to uninstal firefox from my mother's old Mac computer as it seems to be causing problems with slowness of booting up. But no one knows the Firefox account password, which is needed in order to uninstal it (the only person who knew it is unfortunately deceased). How should we proceed please? thank you.

Chosen solution

Hi claire3, you should be able to uninstall Firefox without knowing the Firefox Account password. The steps are different on Mac than Windows, so I'll point you to this article: Uninstall Firefox from your computer. If the article doesn't show steps for Mac, open the "Editing Tools" section on the left and use the operating system selector to switch the article to Mac.

Any luck?

Ler a resposta no contexto 👍 1

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Chosen Solution

Hi claire3, you should be able to uninstall Firefox without knowing the Firefox Account password. The steps are different on Mac than Windows, so I'll point you to this article: Uninstall Firefox from your computer. If the article doesn't show steps for Mac, open the "Editing Tools" section on the left and use the operating system selector to switch the article to Mac.

Any luck?