We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Crash after clicking for a new tab

  • 8 respostas
  • 1 has this problem
  • 2 views
  • Last reply by philipp

more options

While browsing the web, when i click for a new tab the Firefox(Last Version) hangs for 5-10 seconds and then the new tab opens! i have tried refreshing the firefox and i opened firefox in safe mode none of them solved my issue! I'm using Windows 10(Last Version) I also have cleared all of my coockies and chaches !!! Nothing Works I've have been firefox user since i can remeber , but this problem made me to use chrome for a couple of days which is weird!

While browsing the web, when i click for a new tab the Firefox(Last Version) hangs for 5-10 seconds and then the new tab opens! i have tried refreshing the firefox and i opened firefox in safe mode none of them solved my issue! I'm using Windows 10(Last Version) I also have cleared all of my coockies and chaches !!! Nothing Works I've have been firefox user since i can remeber , but this problem made me to use chrome for a couple of days which is weird!

Numb_as_Fuck modificouno o

All Replies (8)

more options

hi, could you try to capture a performance profile while the problem is apparent and share it with us - perhaps this can provide more clues to what's going wrong: https://developer.mozilla.org/en-US/docs/Mozilla/Performance/Reporting_a_Performance_Problem

thank you!

more options

philipp said

hi, could you try to capture a performance profile while the problem is apparent and share it with us - perhaps this can provide more clues to what's going wrong: https://developer.mozilla.org/en-US/docs/Mozilla/Performance/Reporting_a_Performance_Problem thank you!

Sure! I have never done this. but i'm reading the link you have sent me. and i will do it Thanks for the support

more options

philipp said

hi, could you try to capture a performance profile while the problem is apparent and share it with us - perhaps this can provide more clues to what's going wrong: https://developer.mozilla.org/en-US/docs/Mozilla/Performance/Reporting_a_Performance_Problem thank you!

Ok. I did. but should i paste the link in here???

more options

yes please, put the link into a reply here on the forum

more options

philipp said

yes please, put the link into a reply here on the forum

Are you sure this is secure? mmm... n offense but as i've learned, this would give a lot of info about my activity on the net!

more options

it captures the sites you're on and the code that is executed in firefox during the time you're capturing the performance profile. if you think there's anything sensitive, then please just start a new browser session and capture a profile - no other urls will be shared this way, if you are concerned about that.

more options

philipp said

it captures the sites you're on and the code that is executed in firefox during the time you're capturing the performance profile. if you think there's anything sensitive, then please just start a new browser session and capture a profile - no other urls will be shared this way, if you are concerned about that.

https://perfht.ml/2MzTUU3

more options

there seems to be some problem accessing your profile on the server. sometimes this is sorting itself within a matter of hours, but that doesn't seem to be the case so far. could you try the same procedure once again? sorry for the hassle...