Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Setting Archive Folder makes folders go missing

CWM030
CWM030
more options

Fresh install of Kubuntu 18.04 64 bit --- Installed today Thunderbird 52.8.0 ( 64 bit )

When I was in windows I had thunderbird set up with these specific commands

EDIT> ACCOUNT SETTINGS > COPIES AND FOLDERS

CHECKBOX KEEP MESSAGE ARCHIVES

ARCHIVE FOLDER OPTIONS > KEEP IN SINGLE FOLDER

HIT OKAY

LOCATION OTHER > LOCAL FOLDERS > ARCHIVES > ARCHIVES 2018 > IN 2018

Every time I set that option.. All the folders under ARCHIVE vanish.... But if I create a new folder called CM'S ARCHIVES and move all of those folders from ARCHIVE into that new folder the sub folder's do not disappear.

The ONLY way that they'll disappear is if I try to set CM's ARCHIVES as the default location for archiving. When you close and re open thunderbird.. The folders are missing again.

I NEVER had this option happen before in windows... Why is it doing it now in Kubuntu?

I have deleted the .msf files and everything and the folders still do not show back up until I go back to an old backup and restore all of my " Archived hierarchy " of emails dating back to 2014.

I have even created a whole new profile..... Same thing.

Hope do I fix this?

Thanks, Chris

Fresh install of Kubuntu 18.04 64 bit --- Installed today Thunderbird 52.8.0 ( 64 bit ) When I was in windows I had thunderbird set up with these specific commands EDIT> ACCOUNT SETTINGS > COPIES AND FOLDERS CHECKBOX KEEP MESSAGE ARCHIVES ARCHIVE FOLDER OPTIONS > KEEP IN SINGLE FOLDER HIT OKAY LOCATION OTHER > LOCAL FOLDERS > ARCHIVES > ARCHIVES 2018 > IN 2018 Every time I set that option.. All the folders under ARCHIVE vanish.... But if I create a new folder called CM'S ARCHIVES and move all of those folders from ARCHIVE into that new folder the sub folder's do not disappear. The ONLY way that they'll disappear is if I try to set CM's ARCHIVES as the default location for archiving. When you close and re open thunderbird.. The folders are missing again. I NEVER had this option happen before in windows... Why is it doing it now in Kubuntu? I have deleted the .msf files and everything and the folders still do not show back up until I go back to an old backup and restore all of my " Archived hierarchy " of emails dating back to 2014. I have even created a whole new profile..... Same thing. Hope do I fix this? Thanks, Chris

All Replies (4)

CWM030
CWM030 Question owner
more options

It's just weird this option worked fine in windows but not in Linux.

CWM030
CWM030 Question owner
more options

Application Basics 

   Name: Thunderbird
   Version: 52.8.0
   User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20100101 Thunderbird/52.8.0
   Profile Directory: Open Directory

             (Local drive)
   Application Build ID: 20180522092033
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
   Profiles: about:profiles

 Mail and News Accounts
   account1:
     INCOMING: account1, , (pop3) pop-mail.outlook.com:995, SSL, passwordCleartext
     OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

 Crash Reports

 Extensions
   Messaging Menu and Unity Launcher integration, 1.3.1, true, [email protected]

 Important Modified Preferences

   Name: Value

     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     extensions.lastAppVersion: 52.8.0
     mail.openMessageBehavior.version: 1
     mailnews.database.global.datastore.id: 91bb5b34-56a4-4ead-9de2-11555ce24de
     media.gmp.storage.version.observed: 1
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1530936703
     places.history.expiration.transient_current_max_pages: 122334

 Graphics

     GPU #1
     Description: Intel Open Source Technology Center -- Mesa DRI Intel(R) Ironlake Desktop
     Vendor ID: Intel Open Source Technology Center
     Device ID: Mesa DRI Intel(R) Ironlake Desktop
     Driver Version: 2.1 Mesa 18.0.0-rc5

     Features
     WebGL Renderer: Intel Open Source Technology Center -- Mesa DRI Intel(R) Ironlake Desktop  -- 2.1 Mesa 18.0.0-rc5

     AzureCanvasBackend: skia
     AzureCanvasAccelerated: 0
     AzureFallbackCanvasBackend: none
     AzureContentBackend: skia
     CairoUseXRender: 0

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.13.1
     4.13.1

     NSS
     3.28.6
     3.28.6

     NSS Util
     3.28.6
     3.28.6

     NSS SSL
     3.28.6
     3.28.6

     NSS S/MIME
     3.28.6
     3.28.6
CWM030
CWM030 Question owner
more options

UPDATE: 

I just switched all of my accounts back to being separate instead of all of the accounts using " LOCAL FOLDERS".

I then set my default archive folder under CM'S ARCHIVES ( since i'm not using the built in archive's folder until I know my emails wont go poof anymore)

by going to......

EDIT> ACCOUNT SETTINGS > COPIES AND FOLDERS

CHECKBOX KEEP MESSAGE ARCHIVES

ARCHIVE FOLDER OPTIONS > KEEP IN SINGLE FOLDER

HIT OKAY

i used the Other location's option 

LOCAL FOLDERS > CM'S ARCHIVES > ARCHIVES 2018 > IN 2018

HIT OKAY

FILE

EXIT THUNDERBIRD

RE LAUNCHED TBIRD

And so far nothing has dissapeared

I don't understand why the folders are no longer dissapearing like they did when I had all of my accounts under LOCAL FOLDERS?

Thanks, Chris

CWM030 modificouno o

Q-collective
Q-collective
more options

Hi there,

I tried to help CWM030 resolving this issue on another platform and while not resolving this issue, we've isolated the problem to the profile data.

- Blank test user > Works fine. - Blank new profile in own user > Works fine.

The profile data comes from a backup archive, so I suspected a permissions issue. For that reason I recommended to ensure full ownership and somewhat more lenient permissions:

sudo chown $USER -R ~/.thunderbird && sudo chmod 755 -R ~/.thunderbird

This didn't resolve the issue. But it might help pinpoint the problem for others.