Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

How can I insure current version is running on my win7 machine ?

  • 1 resposta
  • 1 has this problem
  • 2 views
  • Last reply by user633449

answers1
answers1
more options

My experience with Mozilla has been excellent but I am experiencing terrible interrupted and hang-ups for the last couple of days. I wonder if I have a 'bad' or outdated version running.. I would update but I don't know how.. Even while I am typing this I am interrupted for minutes at a time.. NOW IT IS RUNNING FINE>>> I THINK'

My experience with Mozilla has been excellent but I am experiencing terrible interrupted and hang-ups for the last couple of days. I wonder if I have a 'bad' or outdated version running.. I would update but I don't know how.. Even while I am typing this I am interrupted for minutes at a time.. NOW IT IS RUNNING FINE>>> I THINK'

All Replies (1)

user633449
user633449
more options

Hello,

You do have the current version of Firefox installed, so I suggest a Firefox refresh.

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.