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Thunderbird crashes on startup @ js::gc::GCRuntime::compactPhase - even in Safe Mode and with a new profile

  • 2 respostas
  • 1 has this problem
  • 10 views
  • Last reply by Wayne Mery

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Since today, I cannot start Thunderbird. When I open it, the normal Thunderbird window will appear for a few seconds, then it crashes and the crash reporter window appears. The same happens when starting in Safe Mode (it usually crashes before I can even confirm I want to keep working in Safe Mode), and after creating a new profile (I created a new profile and told Thunderbird to use it by default). I have sent dozens of crash reports about this, including the following:

bp-9323df3c-a69f-4c27-823d-5f75f0180129 (in Safe Mode, new profile) bp-9ba57e50-7876-48f2-8b5f-f7d420180129 (without Safe Mode, old profile)

Thanks in advance for your help!

Since today, I cannot start Thunderbird. When I open it, the normal Thunderbird window will appear for a few seconds, then it crashes and the crash reporter window appears. The same happens when starting in Safe Mode (it usually crashes before I can even confirm I want to keep working in Safe Mode), and after creating a new profile (I created a new profile and told Thunderbird to use it by default). I have sent dozens of crash reports about this, including the following: bp-9323df3c-a69f-4c27-823d-5f75f0180129 (in Safe Mode, new profile) bp-9ba57e50-7876-48f2-8b5f-f7d420180129 (without Safe Mode, old profile) Thanks in advance for your help!

Wayne Mery modificouno o

All Replies (2)

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-TheWolf- said

Since today, I cannot start Thunderbird. When I open it, the normal Thunderbird window will appear for a few seconds, then it crashes and the crash reporter window appears. The same happens when starting in Safe Mode (it usually crashes before I can even confirm I want to keep working in Safe Mode), and after creating a new profile (I created a new profile and told Thunderbird to use it by default). I have sent dozens of crash reports about this, including the following: bp-9323df3c-a69f-4c27-823d-5f75f0180129 (in Safe Mode, new profile) bp-9ba57e50-7876-48f2-8b5f-f7d420180129 (without Safe Mode, old profile) Thanks in advance for your help!

The only crashes I see with your email address are those you listed above.

Both same crash signature @ js::gc::GCRuntime::compactPhase. Only 9 crash reports, perhaps all yours.

Unfrotuantely I don't see any obvious cause

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