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I have a blue spinning circle on Facebook videos. Videos never play. If I click on more than one video, Facebook crashes. FF57.0.1

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  • Last reply by 1708

1708
1708
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I suddenly cannot play videos on Facebook. The video still image is blurry and the video never plays. I have blue spinning circles in the center of the video image. If I try to play two or more videos, Facebook crashes.

I can play YouTube videos. I cannot play Rotten Tomatoes videos.

Also, all the links visible on my Facebook page have blue spinning circles.

I installed Bitdefender the day before this started. Not sure if it is related. I wrote to Bitdefender but have not heard back.

Also, right click on the task bar Firefox icon stopped working.

While I'm at it, left click on the task bar Windows icon works only half the time.

Thank you!

I suddenly cannot play videos on Facebook. The video still image is blurry and the video never plays. I have blue spinning circles in the center of the video image. If I try to play two or more videos, Facebook crashes. I can play YouTube videos. I cannot play Rotten Tomatoes videos. Also, all the links visible on my Facebook page have blue spinning circles. I installed Bitdefender the day before this started. Not sure if it is related. I wrote to Bitdefender but have not heard back. Also, right click on the task bar Firefox icon stopped working. While I'm at it, left click on the task bar Windows icon works only half the time. Thank you!

Chosen solution

Please Update tour Video Card Drivers, yes there is a reason so please try to find new drivers.

Please : https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer and https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles then https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings TEST....... If no issues then Extensions which need to be added back in 1 at a time and tested ..... Or it is your Profile : Make a new one and test ...: https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

Please let us know if this solved your issue or if need further assistance.

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All Replies (2)

Shadow110
Shadow110
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Chosen Solution

Please Update tour Video Card Drivers, yes there is a reason so please try to find new drivers.

Please : https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer and https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles then https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings TEST....... If no issues then Extensions which need to be added back in 1 at a time and tested ..... Or it is your Profile : Make a new one and test ...: https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

Please let us know if this solved your issue or if need further assistance.

1708
1708 Question owner
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Thank you! I updated my video drivers and that seems to have solved the problem with Facebook videos. Thank you very much!